While much of the balloon ride was what we expected, we were in no way prepared or aware of the "splash and dash" where the balloon descends and actually go a few inches into a pond on a golf course. There was a fountain operating in the pond which sprayed the participants of the balloon with foul, dirty water. Water also came up in the ...
A few months ago I requested a reservation via the website for a balloon ride, for Aug 19th. Although the website stated that I would receive an e-mail confirmation within 24 hours, I did not.
I awaited my e-mail confirmation, hoping that date would be available for a balloon flight. Since I was going to be on my honeymoon, I had hoped for ...
3 of 3 Yahoo! Users found this review helpful
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Terrible experience, worse customer service
By A Yahoo! Contributor, 05/30/08
I think a balloon ride could be fun and exciting but not with this company. We arrived at 5:30 am as planned for our balloon ride and then were stuck in the back of a van for over 2 hours chasing the first flight around the valley because the pilot couldn't find a place to land. Once we finally got in the balloon, we flew over the city of Napa ...
2 of 2 Yahoo! Users found this review helpful
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Avoid Balloons Above The Valley
By A Yahoo! Contributor, 12/27/07
My wife and I took a ride with Balloons Above The Valley several years ago, and it was an enjoyable, if somewhat overpriced outing. However, I cannot recommend this company in good conscience given a recent experience. Having had a fair experience with them on our previous outing, my wife and I purchased my parents pre-paid vouchers for a flight ...
7 of 7 Yahoo! Users found this review helpful
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Not quite a rip off, but close!
By A Yahoo! Contributor, 09/26/07
One of the things Balloons Above The Valley doesn't tell you is that there is a 33% chance that you won't fly over the Napa Valley iteself. (I suppose that's why their name isn't "Balloons Above Napa Valley".) They won't tell you this, of course, and their web site and promotional materials all promote flying over the ...
5 of 5 Yahoo! Users found this review helpful
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Too Busy For Customer Concerns
By A Yahoo! Contributor, 08/15/07
On August 7, my husband and I attended the 5:30A scheduled Balloon flight out of Napa Valley. Bob informed us the ceiling was too low for visibility over Napa and the vineyards, so we needed to be driven to Winters, just south of Sacramento. The 1-hour drive appeared to be difficult for our driver (a young blonde woman) to stay alert (very ...
7 of 7 Yahoo! Users found this review helpful
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Awful service
By A Yahoo! Contributor, 07/16/07
I flew with Balloons Above the Valley in late Jun 07. There was some fog in Napa, so we were told we had the option to reschedule or launch from an alternate location, about an hours drive away (This would return us to the meeting point for brunch around 1030.) Since I had things planned for the remainder of my vacation, I had no problem ...
8 of 8 Yahoo! Users found this review helpful
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Take it from a local...
By A Yahoo! Contributor, 07/23/06
I've grown up in the Napa Valley and thought I'd done it all until I rode a hot air balloon. Balloons Above the Valley was courteous, knowledgeable, and professional. The landing was just as smooth as the take-off. And being treated to a buffet breakfast afterwards was dynamite.
Just before take-off, the company takes your picture inside ...
4 of 6 Yahoo! Users found this review helpful
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What a great experience!!!
By A Yahoo! Contributor, 11/06/05
What a way to start a honeymoon. The crew was great..informative and knowledgeble. The view was beautiful. They food was served by the crew...french toast rocked!! It's not cheap, but my husband and I felt it was worth it.
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2 of 5 Yahoo! Users found this review helpful
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Excellent ballooning adventure
By A Yahoo! Contributor, 11/30/04
Balloons Above the Valley provided top-notch customer service and expressed a strong knowledge of ballooning and of the Napa Valley! The pilot was funny, the staff accomodating, and the Champagne brunch delicious! I strongly recommend Balloons Above the Valley to anyone interested in ballooning!
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16 of 23 Yahoo! Users found this review helpful
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