Born and raised NYer, work here, live in the NJ burbs now, but know NYC like the back of my hand. For our 10 year anniversary I booked a room for my wife and I for a weekend without the kids in Manhattan. For $737 we were escorted up to our room for a guided tour of how to open the electric blinds and to show me where the bathroom and closets ...

I'm a born and bred NYC woman -- born in Bklyn, grew up in Queens, moved to Manhattan and lived there for 12 years and now live in London. Whenever I come home I go to the Mercer. The Mercer IS NYC -- the staff is not rude at all -- these reviews are coming from people who probably do not travel on a regular basis and do not know how to go ...

I sure wish I had read other reviews more closely before I stayed at the Mercer Hotel recently. I was totally put off by its rude personnel and have pledged to never return. Little did I know in searching the Internet that I am far from the first to note that this premium-priced hotel regularly gets complaints that the staff feel they are doing ...

wonderful location, amazing service, cozy minimilast getaway.. The resturant was great, couldnt have requested a better weekend i would definately come back to this hotel many more times

In the heart of Soho with fabulous rooms and bathrooms to die for. They must have had some special windows, too, because the city noise was nowhere to be heard.

For the money, you can do better elsewhere. NYC is an easy place to get around and you don't have to be in SOHO to enjoy the area. Better to stay Uptown where they know how to deal with guests properly.

I work in customer service and know how to treat my customers. Why doesn't this place? What happened to Russell Crowe is not his fault. Yes, he shouldn't have thrown the phone at the employee, but that employee should have helped him with his problem. Isn't it the job of the employee to assist customers? To be friendly and to make ...

Well the phones were a bit dodgy and the staff had bad attitude early in the morning!!

A real designer feel, but small rooms.
Great location, good restaurant.
Not worth the price unless you want to stargaze or just say "I stayed at The Mercer."

I prefer Casablanca and the Avalon.