We had a poor experience from the moment we arrived. Staff everywhere, yet no service was offered. Very disorganized and not customer friendly. We checked out and moved over to the Mauna Lani Bay Hotel and had a fantastic time. The fairmont is a convention hotel and not geared to offer personalized service.

We stayed here over our Christmas Holiday. After staying at the Four Seasons Resort about three times we decided to stay here instead. We were not happy with our decision. The service here was no five star. The staff were not very friendly. When ever we called room service. They always made rude remarks when they arrived saying that it was too late ...

The surrounding view is spectacular. The rooms are fairly comfortable. Their restaurants are great but very costly. Their staff are very friendly and they greet you by your name. Amazing!! They provide bathrobes and enough towels to last you from the time you shower up and gone swimming in their kid friendly pools and the lagoon that is just a few ...

The first time my wife and I stayed at this hotel, my wife was 6 months pregnant. We didn't know what to expect. We had been to all of the other islands but not the Big Island. We found this hotel through our travel agent. Our first impression was WOW! this was a very beautiful hotel. The lobby felt open and free. When you first walk into the ...

PROS:
It was in a beautiful location. There was much to do (we were never "bored"). The food was great. The view was beautiful.
CONS:
The service was not five star. When we had called room service and ordered sandwiches which we could on our tour that evening, they took an hour and a half just to get our sandwiches. We complained to ...

all around we loved the beach, the room, the service was wonderful ,the view, was breathtaking, the snorkeling was amazing, the only thing we disliked was the food and drink prices

My husband and I stayed at the Fairmont Orchid on our first trip to Hawaii. The staff was most cordial and the rooms were immaculate and tastefully decorated. The view from our room was breathtaking. We were disappointed with the condition of the bicycles for rent, but that didn't detract us from our vacation and would certainly recommend anyone to stay at the Fairmont Orchid.

Nice property with a great view... Just watch the rooms with a view.. higher the better...Nice big rooms. Nice pool area.. Try the turkey sandwich froms Browns for lunch while poolside....

Wow! Service, awesome rooms! I booked through a travel agent, which I wouldnt normally do, but wanted an experienced opinion on where to stay to get real luxury. I booked through Hill Barrett travel and paid for a low end room ,with the suggestion that I may get upgraded. Not expecting anything, we got upgraded on check in to the 'Gold' ...