I have never experienced or heard one complaint about this place. The staff are there to cater to your every need... If there was a problem, they would attend to it immediately and with no problems. My husband and I stayed up for most of the night just to take in the beauty of the room, and we decided that we were hungry. They called to see who was ...
Service is top notch. The staff there is happy to do just about anything you ask them - we had them pick up food from the Chop House for us for dinner and they plated and delivered it like room service. The common areas are warm and inviting, the breakfast was great, rooms quiet and comfortable. High quality linens were a nice treat. Really no other place compares in Buffalo. Will be back!
2 of 2 Yahoo! Users found this review helpful
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love coming home
By A Yahoo! Contributor, 10/05/08
I love this place. It is so nice to see a building I saw go to peices become something so beautiful. i love staying there when I come home to visit family. It is a real Buffalo treat. The staff is great , and it gives the end of a long day a taste of luxury.
This is the best 'Hotel' in downtown Buffalo. The staff is attentive, service is acceptable, and the rooms are nice. Room service and other amenities are lacking, but it is made up for in ambiance and style.
From arrival to departure this unique boutique hotel was a delight. Located in a historic mansion, The Mansion on Delaware will always be my choice, and recommendation, for lodging in Buffalo. There is no typical front receptionist desk to check in, rather a butler that welcomed me to ...
3 of 3 Yahoo! Users found this review helpful
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What an amazing find in Buffalo!
By A Yahoo! Contributor, 03/02/07
I travel to Buffalo often on business and usually stay at a chain hotel down the street(the Hampton Inn), but a colleague told me such glowing things about The Mansion, particulary about its staff and great style, that I had to give it a try. She didn't steer me wrong! Wow, it really felt like walking into a different world - at least a ...
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Mansion service is deteriorating!
By A Yahoo! Contributor, 02/22/07
Sadly, this place is really beginning to deteriorate. I have stayed at the Mansion numerous times and I always enjoyed the experience and would tell everyone what a wonderful place to stay while in the Buffalo area. The staff were always gracious and professional...until my latest stay. I was given a Birthday gift that included a weekend stay at ...
WE ATTENDED A WEDDING AT THE MANSION ON JANUARY 27.2007.I HAVE NEVER MET A MORE QUALIFIED STAFF WITH MANNERS BEYOND BELIEF.I COULD NOT GET OVER HOW GOOD THE FOOD WAS ALSO.I WOULD LOVE TO BACK AGAIN SOON.
4 of 4 Yahoo! Users found this review helpful
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5 star service - 3 star price!
By A Yahoo! Contributor, 01/10/07
Gino and his team of expert, customer service oriented staff provide you with pampering and attention to detail usually reserved for the rich and famous! The food was exquisite! The service - outstanding and Patty could not have been more helpful if she tried. Our event was absolutely perfect because of their efforts to please. Our guests are ...