1) Check in time: 4 pm, did not get rooms until 6 pm 2) Problems with my card key to let me into the rooms, waited half and hour for them to deliver it...finally went to desk...no apology 3) I have 3 small kids, was not able to get rooms with a joining door...told me that I had to get a suite, ended up billing me twice the amount on my credit ...
We just spent 9 days at this gorgeous resort with the kids. While I must say it is a breathtaking place to stay it comes with some serious defects. We travel every year to a five star resort and this one for sure fell short. The rooms were nice, clean and had all the amenities one would expect. There was supposed to be nightly turn down service ...
3 of 5 Yahoo! Users found this review helpful
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Stunning!
By A Yahoo! Contributor, 07/03/07
My cousin had her wedding reception here at St. Regis Monarch Beach Resort and it was a beautiful experience. The staff was friendly and courteous. The rooms and the views were outstanding. The food was excellent! Overall, it's an A+...
Our company party was here and it was great. Staff is very courtious and very attentive. Food was great and music was fine! Fantastic atmosphere, clean and valet parking was a great perk. I would recommend to anyone.
Outstanding service, great food, and fantastic location, at a price, though.
0 of 1 Yahoo! Users found this review helpful
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EXCELLENT
By A Yahoo! Contributor, 07/13/06
As you can see from the pictures, this place is great.
Tbe best part was, famous rapper Ludacris was staying in the room right next to mine. How great? If Ludacris and celeberties are staying there, that tells you something.
This tends to be Jess and I's local place for a "getaway". It's not cheap but our time-share points allow us to stay there for free. Paying $500+ a night for a room would be painful. And $175 for a round of golf is just ridiculous. Anyways...
Beautiful hotel located on the cliffs of Dana Point. Nice restaurants, we prefer ...
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A Room With A View!
By A Yahoo! Contributor, 12/11/05
My husband took me there for a surprise romantic weekend when we were first dating. The resort had been open for 2 weeks, so everything was brand new and beautiful.
Our room was amazing/beautiful and our view was amazing. It overlooked the beach/pool. When we arrived we headed to the bar and had a few drinks - excellent service.
First class ...
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not worth it
By A Yahoo! Contributor, 10/21/05
little dogs are allowed on the property; my husband got bitten by fleas in our room; the dogs were yappy and loud. I had a problem with my bill, they charged me for all these things and then the woman at the front desk gave me an arrogant look when I questioned them. I just received my credit card statement and it is still wrong!!
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Also Disappointing
By A Yahoo! Contributor, 10/09/05
As with the reviewer above, I found that although the place is beautiful, the quality of the services and the attitude of the staff coupled with the extremely high prices left me feeling ripped off. The front desk seemed more involved with talking to their friend on the phone than attending to their guests and the service I received was mediocre at best. Certainly not worth what I paid! I would suggest to go elsewhere..