First time ever I take time to review and I travel extensively. The treatment was horrible. Had only one towel in the room. Gave me a hard time when I requested a second towel. Towels were dry, scratchy and smelly. Was told room was air conditioned and could be adjusted from front desk. That night when requested air conditioning on was told could not be adjusted until summer. this was may 10th. Staff rude and unhelpful.