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SpringHill Suites by Marriott Memphis Downtown - Reviews
Yahoo! User Reviews
AVERAGE OVERALL USER RATING
SERVICE
CLEANLINESS
LOCATION
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  • Don''t Expect Help from Hotel Staff
    By A Yahoo! Contributor, 10/10/09
    Stayed at this hotel Friday Oct 9, 2009. Our group left to eat dinner when the elevator got stuck between floors. First the staff didn't respond and let us know help was coming. We had to call 911 to get help. Stayed in very hot crowded elevator for 40 minues until firemen got us out with ladder up to the next floor. NO ONE from the hotel was ...
    0 of 1 Yahoo! Users found this review helpful
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  • Not Happy
    By A Yahoo! Contributor, 06/13/09
    My husband and I and his family were in town for a family wedding. I can tell you that none of us that stayed at this Marriott were happy. Our room was dirty, the ceiling fan had so much dust on it we were affraid to turn it on. We had to call down to the desk 3 times before we could get someone up to clean it. the corners of the room had cobwebs ...
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  • Wonderful Weekend!!!!!!!!
    By A Yahoo! Contributor, 12/02/08
    My party found this hotel to be quite nice and the location was great. The trolley was at the front door or if we wanted to walk, there was alot to see and do within walking distance, I can't say enough about the staff...all were wonderful and very friendly (saw a smile on everyone's face). The recomendations from the staff were all top ...
    2 of 2 Yahoo! Users found this review helpful
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  • Good, but one thing need improved
    By A Yahoo! Contributor, 06/22/08
    We stayed two nights. The room was great, the pool was good, and breakfast was good. I'd stay there again.

    They desperately need to improve the valet service for parking vehicles. It's usually only manned by one guy who has to walk pretty far to get cars from the garage that they use. Don't be surprise to wait in line for an hour to get your car. Plan ahead for that.
    2 of 2 Yahoo! Users found this review helpful
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  • Dissappointed
    By A Yahoo! Contributor, 05/13/08
    I'll start off with the good. The location was excellent! We could walk to all the downtown attractions, and if we didn't feel like walking we could catch the trolley that stopped at the front door of the hotel. Here comes the dissappointment. We had dirty, stained sheets on the bed the first night. I called the lobby and could not even get ...
    1 of 2 Yahoo! Users found this review helpful
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  • This is where we'll stay next time!
    By bri, 11/12/07
    After having a bad experience in September, this was a pleasant surprise. The staff was friendly and very helpful. The location can't be beat especially with the street cars at the front door. (although we walked to our activities) In the middle of all the action and the price was easy on the wallet.
    1 of 1 Yahoo! Users found this review helpful
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  • Pretty good
    By A Yahoo! Contributor, 10/05/07
    We picked this hotel because of location, $5 parking, and Free Breakfast, and they offered Fed. Gov. Rate. Location is good & courtyard behind the hotel is very nice.
    The Trolley is right out the back door & only cost $1.
    Trolley and walking are good because if you drive anywhere parking is $10.
    Breakfast was very good and ...
    1 of 2 Yahoo! Users found this review helpful
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  • A Gem in downtown Memphis
    By Joe Public, 09/29/07
    An excellent, stylish room and a great location in downtown Memphis. Excellent kitchen area, nice cozy dining area, and a comfortable "living room" section. The "bedroom" is separated from the living area by a low partition and is up a couple of steps. The hotel itself was recently refurbished and has a lot of character and ...
    2 of 2 Yahoo! Users found this review helpful
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  • Location Great - Service Average
    By Brett, 07/19/07
    First the bad - the women at the counter during check-in acted like I wasn't there and were talking to each other. No smile and no customer service. There was no parking at the hotel, and I had to drive a couple blocks away to park the car ($5).

    The good - Location is great - you can walk to Beale Street, the Peabody, the mall connected ...
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  • Service Stinks!
    By A Yahoo! Contributor, 07/01/07
    First, upon checking into the hotel I found that the staff allowed someone else to check in under my reservation! I knew the person but they were in NO WAY associated with my stay at this hotel. They did not have any of my reservation information – they were just able to talk the staff into giving my room to them. When I approached the staff ...
    3 of 4 Yahoo! Users found this review helpful
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