At 3:30 am the toilet overflowed and flooded the bathroom. The tub and sink were filthy - with mold and slime. The bed had hairs in it and in general looked like it was slept in for a short time but not long enough to require changing the bedding. We were given the key to a different room so we could use ...
We stayed in Room 311 the Presidential Suite ... WOW!!! What a lovely room ... the room service was wonderful as well ... We especially loved the little things .. for example the soft beautiful bedding and covers .. the sweet smelling shampoo, conditioner and soaps, AHHHH!!! The mini kitchen was well equipped and even had plates, cups and ...
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OVERALL
Service
Cleanliness
Location
Value
Comfortable
By A Yahoo! Contributor, 10/09/07
The standard two-bed room was large with an easy chair and a small refrigerator. The atmosphere was peaceful. Coffee and hot drinks 24/7. The breakfast could have been better.
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Service
Cleanliness
Location
Value
Great Hotel
By A Yahoo! Contributor, 08/14/07
This hotel was excellent. After a long night of traveling we just needed something quick. The service people gave us a discount just because. The room was clean and big. We forgot toothbrushes and the frontdesk provided them for us free of charge. They had an amazing breakfast, including omelets. I would defiantly stay at this hotel again. The staff was very friendly.
OVERALL
Service
Cleanliness
Location
Value
Excellent facility and staff
By A Yahoo! Contributor, 01/11/07
The staff were friendly and helpful. The rooms were clean and large enough to feel comfortable in. The pool area was kept very clean and the location is great for getting around the Amherst/Northampton area.