For the most part this hotel is top notch. I was disappointed that it cost $10.00 to sit in the steam room or walk on a tread mill. This is a per day cost on top of the other high costs. Very disappointing. If included in the room rate, this would have been seamless and a non-issue. Adding costs upon high costs adds insult to injury, and gives ...

it is awesome!!!!!!!!!!!!!!!!!!!! this hotel is definitly 5 star

An absolutely dynamic hotel, amazing service from an amazing staff. The only thing that is uncomfortable is the price. However as soon as you walk into your spacious room and out onto the balcony, you soon forget the price. This place has tons of conference space and amazing banquet facilities. There are few hotels out there that rival this one. It is Five Diamonds , and rightfully so.

This is truly a world class hotel. The sunday bruch is probably the best in the country. It is an event, to say the least.

The Best place to have High Tea. Wonderful Tea, food and Beautiful Harp Music. Perfect all around.

High tea is wonderful here, great atmosphere, music, white tea and yummy treats...

The front desk did not check me in properly. They called late at night, woke me up, and insisted it was "Urgent" that I come to the front desk to re-check in. When I said I would deal with it in the morning they were quite rude. When I came down the next day they continued to be rude.

I stayed in the Grand America Hotel as a part of work duties that required my being on-site for a convention. Having never stayed before, I was not really sure what to expect. However, I was pleased to find that the atmosphere was both professional and relaxed.

The amenities lost a point because of the fact that I was unable to discover the ...

Concierge was very helpful--helped us find discount ski rentals and ski tickets. Room service was excellent. High speed interconnect available, but it was not wireless.