False advertising..no free passes to the lifts
No hot water on a mountain???
No help with baggage, I blew my knee on the slopes.
Booked king suite, was called the day of ..not available, checked the internet that night, the listing was still available.
Desk Clerk was cussing.
I contacted BBB. Resort promised refund and never delivered
Horrible business ethics.

The hotel it self is located in a very nice part of town. The surroundings are very calm and family oriented. You feel really safe. The cooks were extremely pleasant as was the bar tender and those at the pro shop.

However, the maid service was extremely poor and totally not acceptable! I rented a two bed room suite which consisted of three ...

I think this place has major staff issues. I booked online. I received an email saying that had I not gotten a confirmation number in 24 hours to email. I emailed after 24 hours asking about confirmation. I went ahead and called the hotel only to be told by the person who answered it I would have to call back because she was busy. When I ...

Great place to stay...from the fireplace in our one bedroom suite to the great whirlpool tub to the full home cooked and I do mean home cooked breakfast, this place was great. Very quiet and peaceful, and the golf course setting was great. Would stay there every time...dont forget to eat at Texas Grill, and Sartinis

We have stayed at the Hawthorn several times and have had a couple of bad experiences, ie; gave us a key to a room already occupied, next visit gave someone else a key to our room, but the Hawthorn fixed the problem and gave us a reduced rate for one night. We enjoy the breakfast,location and the overall atmosphere. We always check with the Hawthorn for availability when we visit Ruidoso.

The hotel staff was warm and friendly. They were helpful beyond their job requirements. The room was excellent. The whirlpool bath was very refreshing. I loved the golf course. It was challenging and well maintained. I very much enjoyed the golf staff. They were more than helpful and accomendating for my playing pleasure. The off season price for the golf package is a steal. I will return many times after this my first visit.