I always like to start with the good......I am a tough customer as I typically like to stay somewhere that is nicer than home because if not, I feel that I should just stay at home!!!! We had 4 kids under 5 in one room, the first night was unbearable due to one waking up the other. We had a great coupon with the 3rd night free.....we went down to ...

I have been a patron of the Raintree for 12 years now. We enjoyed it because of it's close location to Ginza and intimate waterpark. What happened to us on our last stay has left me extremely upset and frustrated to no end. Truly an experinece I have never had in all of my years visiting hotels.

The first thing I noticed in the room we had ...

Likes- they let us check in at 6:47 a.m.
Dislikes- Everything. The entrance doors to the room areas stricker plate was pryed off therefore, there was an immediate security issue for guests. The elevator button was pushed through the panel. The elevator was dirty. The hallway was dirty and gloomy. I was just waiting to see a kid on a tricycle rid ...

We stayed in a room that was in the middle of the hotel. The room was huge which was nice. However, the sink handle broke while we were there, the beds were awful (old). They were thin/stiff with no cushiong. We woke up with sore backs everyday. Our son got sick in the middle of the night and when we called the front desk no one answered so we ...

I wanted to surprise my family with a 4 day getaway. After searching on the internet I found this hotel. I should have checked the reviews but this is my experience.
Checking into the hotel went fine. As we entered the facility our eyes were drawn to the indoor water park which we could view thru the large picture windows. At this point I was ...

Save your money and don't stay here! The front desk is rude, and over worked they have no help at front desk adn a million customers. They dont let you check in a minute earlier then 3:00 and they over charged me, and the sheets were dirty looking, the shower curtain had mold on it which was thick, the restaurant/bar thing only open once in 4 ...

This is about the worst hotel experience I have ever had. We arrived at the hotel at 12:30pm. The rooms were supposed to be ready for us by 3:00pm and guaranteed by 4:00pm. We checked in and they told us to come back and it should be ready by 3. We came back at 5:00pm, which gave them plenty of time. They said our room was ready, but they had to ...

I'm surprised that most people will give this great hotel bad reviews. I saw nothing wrong, but a few dislikes with this hotel. If you have children over the age of 10 they may not like this hotel because they will get easily bored fast.

Likes:

-Wonderful and friendly staff.

-Great for children under 10 years of age.

-Not too big ...

This place is dirty and falling apart. The room was nasty. I doubt the sheets were changed from the last guest, the bed was made, but I swear the sheets were crusty and there was food in the other. When I went to the desk the guy there told me he couldn't do anything,I asked for a refund, and checked out. Again, the front desk guy said he could ...