We had a party of 19 family members and we all thought that the front desk personnel were extremely rude and un-friendly! They should re-train their front desk attendants! The maids were better trained! The hotel is a rip-off in terms of room service. $12.00 for a PB&J???? Absolutely absurd! One of our rooms was smelly and when asked to be ...

We just returned from our trip July 16 and are going back in 1 month!! This resort has it all- An absolutely beautiful beach and pool, great food and a great location, and most of all, an incredibly friendly staff. I will admit that the rooms could probably use a brighter color paint, but other then that, they were very clean and comfortable. Not ...

The hotel was not maintained at all. The rooms smelled terrible, and the service was non existant. The staff were not at all friendly and acted put off if you asked for assistance. The pools and the beach were everything you would expect in a tropical paradise, but dont expect to be treated like they want your business. I would not go back to this resort.

The resort is very nice, clean, well maintained. Staff is friendly, but the rooms in that HOTEL are nasty. My room smelled like crap, nasty odor, mildew, and they do not replace wash cloths or toiletries each day. It was only good for a weekend trip, I would not return. However the FRIED GROPER at Billy Joes on the RESORT is LIKE THAT.

I am getting married there in June. Quite frankly I can't wait to get it over with. I have NEVER been treated so badly and rude by any resort before and I'm a travel agent!!!! The nickel and dime you for EVERYTHING. Of course there is a resort minimum but what they don't tell you is the things you would THINK went toward it do not. ...

We were part of a golf tournament group that checked in for a 4 night stay. The staff were very nice and accommodating, property is very nice also. Rooms were very clean but need to lighten up on the fragrance of their cleaning products as we had to air the room out when we returned each day. Our last day 800 college spring breakers checked in and ...

This was a great getaway for my husband, and 2 kids. We had a great time. Front desk took a little over 1 hour to give us our room, but then made up by giving us an extension to check out at 12 noon, and they even stored our luggage until 2:30 pm. Food right across the street, a little expensive, but good. Overall this was a great hotel, my family ...

Absolutely beautiful and amazing, I wouldn't change a thing. The pools are beautiful, the beach is beautiful, the staff is very friendly, and the town is right across the street. A grocery store is about a mile away, but food is expensive

I come to the Freeport often. On this occasion we brought the kids. We normally stay at the Westin, but with the kids we said we would stay here to save on cost. We checked into our room that smelled like mildew. So we had to changed rooms. The bathrooms are very small. My son was using the bathroom; I opened the door and hit him with it.

My ...