We found the front line staff to be very disorganized. No one was quite sure what was going on. We were supposed to check in and have free attraction tickets and shuttle passes and a food voucher given to us. Nothing was ready. The party with us rec'd the wrong tickets and they were going to send us at different show times. My final bill was ...

I took my 13 year old away to Niagara falls for a little trip. We had a great time and i was very impressed by the cleanliness of the hotel and the price. Would go back to this hotel in a second. We went on a Thursday night.

What we liked about the hotel: Friendly Bellmen (Rod & Scotty); Concierge staff (Jessica & Chrissy) were extremely helpful; Cleaning staff on the 8th floor were friendly & pleasant. Each day the room was restocked & refreshed. Very comfortable bed; Restaurant server Diana was extremely friendly. We decided to try the hotel ...

My wife and I stayed at the Renaissance Fallsview Hotel in Niagara Falls in Canada for four nights during our two years anniversary back in October 2007. The hotels staff were very friendly and nice, the room is equipped with nice clean sheets, towels, hair dryer, iron and coffee maker. No microwave and fridge, but if you want a fridge that's ...

Renaissance Fallsview overall was clean and the front desk staff was friendly. We did find that most of the staff was friendly, except in the restaurant. The food was hoffible. My husband and I decided to try the breakfast buffet (which we don't usually do), what a mistake. Watch out with buffets because juice and coffee are not included in ...

This hotel is wonderful. It has a beautiful room (my favorite in a hotel so far) with a pretty good view. Hotel was very clean and the staff was very nice. I would definately stay here again!

I loved the room I was in. It was so big and clean. My view from my room was great, the service was great. If some people got bad service, it must have been cause they were too lazy to do things themselves. You can expect them to do EVERYTHING for you gees lol

I had sooooooooooo much fun seeing it was so close to things. I walked from my hotel ...

In general I loved the place and would stay there again. The rooms were very clean, the staff were all wonderful, and very helpful.And at the time of year that we stayed there the rates were out of this world. (we had a room that would cost 400.00 a night- we paid 230.00 for the weekend.)

Terrible experience. They would not honor our Expedia reservation for a King, Spa, Fallsview room and charged us a $100 upgrade in order to get what I had already paid for on Expedia!! Management argued with us that our room was a Fallsview room, when any idiot could clearly see it was a city view. Our room was clean, but the furniture was ...