The hotel was amazing. The food was great and the town is wonderful. We can't wait to go back. It is a far cry from Memphis. The staff was wonderful and the senery is the best in the world.

our room was small, not updated ran out of soap, went to the spa an advertised package(the revitalizer) booked for 275,00, ended up 332.00 for 90 minutes. I have paid far less for a lot better experience. My therapist was late, and then did a very average job. for the money, it was not worth it! The golf however was enjoyable and a beautiful experience. Bar service was excellent, drinks pricey 18.00 for premium martini

You have not been to Banff if you have not stayed here and also taken the Gondola to the top of Sulphur Mt.

Luxury views direct from the hotel window and balcony !

My husband and I stayed here for one night. We found it disappointing because the restaurant we had wanted to eat at was closed that evening for some unknown reason. It was either walk out of doors to a german restaurant which we were not sure if it was opened at this time of year) or go and eat in the lounge. So we ate in the lounge where the ...

I stayed at the Banff springs for a conference last month, from the check in to check out the service was fantastic. The hotel staff are all polite and well mannered and the list of services offered was huge. During my stay I took some time out to visit the willow stream spa - this was also fantastic.
While many may balk at the price, it is definitely worth every penny.

My last impression of the Banff Springs: I was dining at the Bow Valley Grill, mediocre dinner at best but nice service. As a waitress approached another table next to ours, a floor manager or someone in a higher position came to her at the table with guests and had a few "upsetting words for her". This guy seemed to have no idea... at ...

from a distance the hotel looks spectacular. inside the walls look spectacular - when you touch them you realize most of it is fake. the solarium has fake plants :-). The room we got was worse than a roadside motel room. Restaurants are uninspiring and very expensive and require reservations a day in advance. nothing (parking/fitness centre/pool ...

Terrible Terrible rooms, very disappointing for what they charge... TV was broken, mini-bar empty, carpets dirty and line ups to get anywhere. You'll need to pay for your own parking, no complimentary breakfast or pretty much complimentary anything... for the price they charge i was expecting to be treated like a king...