We ask for two smoking rooms, i told the lady at the desk that we needed at least 1 smoking room, I thought my room was a smoking room because I did not see any signs and it smelled like smoke when i walked in,but we didn't have an ash tray, so the next day I went down to get an ash tray and she said that is a no smoking room, she never said ...

Despite being told check-in was at 3:00 when we arrived (after 3:00) our room wasn't ready and we were forced to wait. If you could stand the "sewage" smell of the water their "Castaway Bay" is great for the kids. Staff extremely rude. We honestly checked in with pets (informed upon reservation and check-in) only to be ...

Due to a change in travel plans we spent the night in Casper, Wyoming last Friday night (September 26th, 2008). Because this was a last minute change in our plans we didn’t have time to spend looking around for a motel, but we thought we should be safe staying at a Best Western. As it turns out, we were sorely mistaken.

Our room at the ...

The room had a upsetting smell.

The sheets were not changed, we stayed three nights.

Someone stood in the tub to wash the walls I guess
and left dirty foot prints in the tub.

Sorry! For $107 + tax, I will not go there again.

Staff needs to understand what "customer service" is.

I arrived late from Houston, Texas, from a long day of meetings and travel. I informed the reservationist that I would be late and arrived about midnite.

Upon checkin, the desk clerk was rude and informed me that the bank my credit card came on was the worst bank from her ...

We paid $109.99 for a $49 dollar room. It was a "non-smoking" room, but smelled of smoke. Room was not very clean and the heater did not work. The walls are thin and allowed a lot of outside noise in. This motel is very overpriced. We did not see the value.

Service was poor we waited two hours to recive our meals in the dinning room. Our room had a dirty bed spread and bathroom was not very clean.

From San Francisco to Switzerland - the dirtiest - messiest room I have ever stayed in. Help seemed over worked and understaffed they were more interested in getting out of there than seeing things were up to expected standard. Room wasn't ready when we arrived. Won't be staying here again.

Nice in many respects, but a few things were surprising and disappointing.
One expects a guest laundry in a hotel this size, and the web site says there is, but we found there is not.
No available fridge for a room we paid over $80 plus tax for.

The tub bottom was slick, with nothing to hold on to - they may be headed for an injury and a law ...