We were planning to come to Nashville to see the group Celtic Thunder. I saw this hotel and it looked good so I booked a room. I got to looking at different horrible comments about the hotel on different sites later. Well NEVER rely on others peoples remarks. We went ahead and stayed at this hotel and was thoroughly happy!!! From chech-in to ...
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Never Stay HERE!
By A Yahoo! Contributor, 10/14/09
We booked our room mths in advance for a suite. Upon arival, the valet was horribly rude and the manager was extremely unprofessional and disrespectful. we were told they had given our room away and only had a 2 bed room. Although I clearly had my confirmation in my hand, they treated me as the enemy. After arguing my point for several ...
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Great Staff Service
By A Yahoo! Contributor, 08/31/09
We stayed at the Doubletree on our way to Georgia. We were looking for a nice place to eat away from the downtown district (Jonas Bros were in concert and it was very busy). He recommended a place near the airport that orginally was a mansion. Great food. The resturant provided valet service. Only complaint was our room had a musty damp smell.
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HORRIBLE CUSTOMER SERVICE
By A Yahoo! Contributor, 08/17/09
MYSELF AND A GROUP OF FRIENDS WENT TO NASHVILLE WE BOOKED 2 ROOMS A COUPLE OF WEEKS IN ADVANCE. WHEN WE ARRIVED WE WERE TOLD FROM THE VALET THAT WE COULD NOT PARK IN THE GARAGE, HE DID NOT GREET US ONLY SAID DO YOU WANT THE BAD NEWS NOW OR IN 30 SECONDS. WE ASKED TO SPEAK WITH THE MANAGER HE POINTED TO HIS NAME TAG AND SAID WAHT ELSE CAN I DO FOR ...
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Awesome 3 days.
By A Yahoo! Contributor, 01/14/09
The staff at check in/check out, valet, security, housekeeping merit 5 stars. No complaints. They were all smiling and very eager to help with everything. Hotel was super clean, that gets 5 stars, Very comfortable beds, 5 stars. The only 2 things we noticed that were not as good as everything else, more lighting or brighter lighting in the ...
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The best stay in nashville
By A Yahoo! Contributor, 02/17/08
We had our trip to nashville planned and unfortunately we had chose another hotel downtown because of a cheaper price. Well you get what you pay for. We were VERY unhappy there so we called the doubletree and made a reservation for that night. From the very moment we walked onto the property we were treated with wonderful respect and ...
My husband and I had a Wonderful experience at the downtown Nashville Doubletree this past weekend—both thanks to a superb, beyond-the-call-of-duty service staff and very comfortable accommodations. Be sure to take advantage of the free shuttle service—it will save you walking the 4th Ave hill in your heels!
We had planned on a ...
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Not what they promised
By A Yahoo! Contributor, 12/16/07
After being charged a huge amount to stay in the Governors suite; immediately after check-in the front desk associate called me and told me that i should have never payed that much for the suite. She further explained they never charge anyone that much. On the floor we stayed on,the hallway had a strange odor. Also, on the floor we stayed on, ...
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Needs help
By A Yahoo! Contributor, 10/15/07
This used to be a decent place to stay, but lately it has really gone down. Most of the staff is helpful, but there were a few very rude ones who offered no assistance. The valet workers were very nice and helpful which was good considering this place charges around $25 plus tips a day to park. Breakfast was less than desireable and way overpriced ...
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Horrible Customer Service
By A Yahoo! Contributor, 10/04/07
The reservation system for this hotel is quite possibly the worst I have ever encountered. Perhaps it is the entire Hilton system, but the manager at this particular location was absolutely no help and basically supported the amazing incompetence of the reservation agents that were involved. I'm cancelling my Hilton Honors membership.