My husband & I just returned from 7 day anniversary vacation at the Westin Hilton Head location. First of all this is a beautiful location and the hotel grounds are gorgeous and the beach as well. This is not a brand new "everything is plastic" hotel. It is a bit worn but not dirty. For me, it was a bit like stepping back in time. ...

My husband and I just returned from the HH Westin and had a wonderful stay. We had read many reviews and were a little concerned about the resort and what we would find. Our room was great with a prime ocean view. The carpet was wet around the glass door atea and we notified service just to let them know it was that way when we arrived. In a very ...

In bad need of remodeling. One of the on-site restaurants has the same decor from when it was built 25 years ago. We booked thru Westin and where told many things about our room that was not true. The staff was also aggravated that the Westin representatives that book rooms are telling clients anything they want to hear just to book a room. The ...

Just came back from a long weekend at the Westin-BEWARE of all the added fees and pass on the SPA!

We were here the same time as some of these less positive reviews and had none of these problems with uncleanliness. The hotel was undergoing a renovation during our stay, and some of the wallpaper was purposely stripped from some hallways, but the carpet did not appear dirty in our area, and our room was quite clean and attended to diligently by ...

We were very excited to visit the Westin Hilton Head Resort. However when we arrived, we were shocked to find the carpets both in the hallways and in our room to be worn and very dirty. The tile in our bathroom was popping off the wall and there were big cracks, bad caulking and the towel rack was falling off the wall. The light fixtures were ...

Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

Everything.
I can not think of think of one thing we were unhappy with.
“This resort was amazing. Everything from the staff, the beauty, location, and the restaurants was excellent! The entire family picked this resort as an all time favorite.”

Overall, not what we expected from past experiences with Westin. The dirty carpet and peeling paint in halls, overall seedy appearence, nasty water in pool and spa was a turn-off. Also, no security personnel for parking/beach access led to a steady stream of obvious non-guests helping themselves to the beach and pool areas. It was hard to get a ...

This hotel is beautiful.. but it's just a facade for what is going on behind the scenes. First, when we arrived, we were given a room that had not even been cleaned! Gross!

But ok..... these things happen. We were left waiting for over 40 minutes to get a new room. And that was AFTER I had called them three times!!

The staff was not ...