Staff was rude,Was overpriced,Not anything that ,I can say about it that was nice ,Will never stay there again ,And would say to anyone ,Its a joke save your money ,

staff very rude and unaccommodating. Offerred me a diffeent room since they did not honor my request..new room was worse than other,,restaurant was fine. hope this stay is better than last or it will certainly be my last time there at those prices service and rooms should be a plus

I always love Newport with its great food, shops, and sight seeings and this hotel is so nicely located in the middle of an island overooking all of Newport.
We were just greatly disappointed by the service especially at the Front Desk and the Fine Dining restaurant.
We spent so much money in the resto, the foods (seafood & Steak) were so so, ...

My husband and I met in Newport 23 years ago and went to visit family and booked the Hyatt for a romantic getaway.The front desk staff was very rude. I was shocked when we arrived that there was no one to help with our bags, to open the door, the revolving door was not working.Our room was not ready, the front desk gal asked for my cell phone ...

We we given a room on the ground floor right next to the dumpster which, of course, was emptied at 7:00 on Saturday morning. After the dump truck left, the grounds crew decided to grace us with their presence at 7:30 on a Saturday with their lawn mowers going. We complained to the front desk to no avail. This is a hotel that needs to work on their customer service because you can find equivalent lodging with more friendly service in the area.

I really liked the hotel and the amenities. I wasn't there much, however, we did a girl's weekend and had an incredible time. The breakfast was delicious. The only dislike I had was that the front desk could have been a little nicer. They had that NY attitude and was a bit snobby, other than that, I had a great time.

This hotel has magnificent views and the room was pretty nice too.

Unfortunately, the front desk staff is unaccomodating and down right rude. They need some remedial training from the folks at The Ritz Carlton.

5 Star Location
2 Star Front Desk Staff

I disliked the fact that i booked a suite and got switched agaimst my will to a room that was equivalent to a room at a truck stop motel. I paid $400.00 a night and had to pay $16.00 for parking PER DAY , $4.00 for a bottle of water that they have in your room. And the room that i was given to replace the horrible room they gave me first was still ...

the beds,spa,pools,service,clenliness,location and value for money were great cant wait to go back!!!!!!!!!! i want with kids even they had fun. the beach is so close it really cool