I am not sure what all the complaints are about. Our room was fantastic, not small at as others complained about, and it was very clean. The staff was friendly, polite and helpful at all times. McCormick and Schmick's is a wonderful experience too. We would definitely come back again

obviously, don't be deceived thinking this is part of the real "Biltmore" hotels. They say this is historical, yes -- they say millions in renovations -- wow,,,,,who pocketed the money? The rooms are old and small even though they list as "suites". The bathrooms -- I couldn't deal with them; very old and very used -- ...

Has wonderful architecture from the 1920's and has so much history!!! The renovations done on this hotel has turned it in to a modern hotel, but it still retains alot of it's past beauty.

As so many have said: yes, it is an old hotel. I expected a bit more style and luxury, for a top rated hotel (the furnishings were a bit scratched, the bathroom was quite small), but it is a nearly century-old building. One cannot expect perfection. I did find the staff to be quite friendly, the bellman and valets to be pleasant and prompt. I ...

Beautiful hotel. Within walking distance to everything important in the downtown area. Mall, stadium etc.

I had a two room suite. Closet was huge, marble bathroom, absolutely luxurious beds, big screen tv and wonderful view of the skating rink and downtown.

Beautiful lobby. This is a historic hotel and it shows but it is clean and ...

The restaurants were outstanding. A great place to hold a function. The food at the events we were at were much better than the good hotels we go to. For some reason they seem to put in that extra effort that makes them stand out. We have been to weddings, and Bar Mitsfa and also a group dinner and all were outstanding both with food and service. ...

My boss and I stayed here based on the positive reviews posted here. We were not disappointed. My boss was exhausted and was completely obnoxious to the front desk staff. They could see we had a rough day. Instead of ignoring that fact, they decided to try to put a smile on faces. Looks like customer service is not dead, who knew? They ...

We had a room on the 11th floor... Our first night was miserable!! There was no a/c!! A box fan was offered. We called several times to be moved to another room. Finally after much complaining we did get another room.

The new room was on a lower floor and looked to have been renovated recently. The desk was missing a drawer and room door ...

I reserved a suite. The Air conditioning went out and they never fixed it or offered me another room. The mearly gave us a tiny fan. I will NEVER go there again.

Overpriced and not classy at all.