I would suggest that this hotel management make sure the lobby is clean, without bugs, in the lobby area where the breakfast is served, and to hire representatives that care.

My friend and I had rooms for a visit with friends and family in Ashland...the rooms were great - clean, comfy beds, micro and fridge, very nice employees...we had a great stay. We made reservations for a big family reunion this summer, booked several rooms at the super 8.