Our troubles started at check in and lasted until check out. The girl at the front desk was extremely rude and condescending. I reserved a block of five rooms which were scattered all over the hotel. The carpet was filthy. There were roaches in one room, some of which made it home in the luggage! The cold water sink handle constantly fell off ...

I had reservations for two King rooms ajoined and when I checked in they said there was no such room. Recieved 2 seperate kings and when I enterd the room it was so strong of cigars and urine I almost got sick. Asked to have different rooms and moved without problems. Service is great as far as front desk and valet!! but the pool is small and the area is potent with chlorine. No breakfast, not even coffee offered for free.

My wife and I had no reservation but were told we could have the last room available for $139.00 a night. I guess there was a convention going on and the Reds were in town playing the Cardinals. We entered the room to the smell of wet carpet,mold, and Ozium spray. The carpet was in fact wet in some areas. A note on the nightstand informed us that ...

The distance from Ft. Wright Kentucky is very close to see family members and I really like our room that was provided for us. The room was great. We ordered room service and they came to the door very fast and was very convient.

The restuarant downstairs (Findlys) will charge you $9 for a cup of coffee!!! We enjoyed walking through the skywalk ...

Very nice hotel, clean but not spacious room, good views and close to downtown venues.

On the down side, be advised that if you read that they have wireless internet, that it is only FREE to T-Mobile plans and everyone else has to pay $10 per day. When we called and made the reservation we were told it was free but they conveniently neglected ...

We like to take our kids someplace different every year. We picked the Hyatt because of the central location. Close to the Zoo, museums,
and Aquarium in Newport KY. Lots of restraunts close.

Hotel is clean and staff is very courteous. Rooms are note huge
but very comfortable. Had fun watching out over the city below.

A great stay!!

I recommend anyone visiting the city stay at this hotel. My stay here was really great. I travel alot and sometimes the hotel names do not always live up to their reputation but it was definitely achieved here. The front desk service and valets were excellent. The staff friendly, even security. I didn't like paying for internet access but the ...

Have stayed here twice this baseball season. Combo air and hotel deal with travelocity well worth the price. Close to the Stadium, plenty of places to eat and libate nearby. Will stay here next trip if it is available.

Just made reservations for the Regency Club on the 21st floor. I was given a smoking option and I chose smoking. Only after confirming reservation did I find out that the 21st floor is NO SMOKING. As a matter of fact, the only smoking floor in the hotel is the 6th floor. Nowhere on the website is this information available. If you want a wonderful view and a smoking room, better look somewhere else.