I live in westlake and wanted a night away..generally we go to medina for the themed rooms..but too expensive this time around.. I will say me and my husband found the hotel CLEAN, User FRiendly, and we had a BLAST and room service (which for me was the first time EVER I had it and IT was EXCELLANT) so we plan our seceret get aways here....:-) ERiesnow44145

The front desk was friendly and helpful as was the restaurant/bar staff.The indoor pool was in the middle of the hotel and very noisy. People using the pool until very late and it seems that people talk louder around the pool, especially children. The toilet was broken and the hairdryer caught on fire. The only phone in the suite had a dialtone ...

As others have said, the staff was pleasant...however I also have stayed at MANY Holiday Inns and Expresses nationwide and I did have some disappointments with my stay. I did book my room over the phone and so I did not check to make sure they would have the usual amenities I have become accustomed to, I was surprised to find there was no ...

I have stayed at many Holiday Inns across the country, and this one is way below average. Although the lobby, restaurant were nice, as well as the staff, the maid service was a different issue! My husband and I were in this hotel for an extended period due to relocation, and the maid staff was completely inadequate. Most days I cleaned my own room, ...

I have been pretty disappointed with my stay at the Holiday Inn in Westlake. The hallways smell of cigarettes. Children are left running wildly through the hallways at 11:30 at night, the beds are really stiff. Had to ask for more towels, more soap and a bath mat and shower cap. It all just seems a little on the cheap side. Sad because the lobby is beautiful.

This hotel needs to be maintained better and updated. Our carpeting around the airconditioning unit was buckled and water damaged. The ceiling in our bathroom had cracked and been re-plastered several times (it appeared) and pealing once again. The lighting in the pool area was very dim and the hot tub was cool instead of hot. The buffet area ...