I am here at this 'Resort' for a week-long conference...YUCK! What a dump. Don't waste your time or your money. The place is an over-priced one-star hotel at best. No fridge, no microwave, no free outlets, Keurig coffee maker w/out coffee, no platform/table for luggage, windows dirty, room smells moldy and like cigarettes (although I ...

We recently tried to stay at this "hotel" but our room was so infested with spiders, we had to leave. We asked for another room but management wouldn't accommodate us. We asked them to assist us in finding another Holiday Inn but they wouldn't assist us. We asked for a refund but they wouldn't consider it. Since we paid in ...

Took a long weekend at this hotel for a hockey tournament. Rooms were clean and kept well. Service was excellent. Staff could not have been more accomodating, and it's not easy to put up with fifteen 10 year olds. Pool was great. Would definitely recommend!

We could not get out of the hotel fast enough! We booked a non smoking room mid week during winter, they gave us smoking then we had to fight with a manager until they gave in. They had to clean the room so we sat in the lobby for 2 hours before it was clean. They did not even offer a drink on them or anything, even though this was there mistake ...

I came to this hotel for a wedding and endured possibly the worst customer service ever. They told the groom that they gave up his room the night before his wedding because he did not check in by 6pm. When guests asked to speak to the manager regarding this, no one responded. We were told that the manager would come talk to us and never did. In the ...

Closed outdoor pool for the duration! In the summer, in July and August. Advertised as outdoor pool as well as indoor, not so! And not warned ahead of time when the reservation was made.

We recently stayed here becouse we used our rewards so it was free.The hotel was very quite for a Thur. and Fri. night.We stayed in a smoking room so it was the top floor 5th had a great view overlooking the Niagra river.I would recomend this hotel to anyone,we did not try the food here rather went to a small local bar and grill it was great and met some locals too.

Arrived a the hotel and everything was great. People next door were smoking in a no smoking room so the smoke was coming in through the door. Front desk said they cannot prevent guests from smoking in their balcony but they cannot move us to another room. They relayed the message to guests next door and the smoke got worse as if they decided to ...

we had river front room for the forth of july and it was great the fireworks were right in front of our rooms the kids had a great time at the pools and they had bounce houses for them and games for the kids we already booked for next year we also get a room in the winter months for the kids to swim just to get away from the winter blues it a great place to go we will go back again the staff is real friendly