The reservation was wrong. Take your confirmation number! There is a hidden resort fee of $14.50 per person per day that is tacked on to your bill. Some of the staff don't understand English. Room was run down, mildew in the shower, wet carpet at the bathroom entry. This place is not at all what you would expect for the room rates. The ...

The spa manager Antoinette is down right rude. We had to wait 30 min past our appointment time and the spa manager ask us if we would like to go somewhere else. TRUST US...NEXT TIME WE WILL! She has the worst attitude and from reading the other reviews about the poor staff here, I guess she fits right in!

The staff was incompetent on all levels...the concierge was never available, the keys to the rooms never worked, things to be corrected were not done, small things like free coffee service in the lounge was only done if the hotel was full, newspapers were not delivered although advertised that they would be. The restaurant went from incompetent to ...

Nice location north of Santa Fe and the advertised activities sound fun. Unfortunately during our stay the staff jumped at every opportunity to cancel activities and found every excuse to avoid helping guests. Not what you would expect for the price.

WE were very disappointed with the accommadations and
service we received at the hotel. they checked us in to the
wrong room and left us waiting there for 1/2 hour for someone
to come get us and show us to our new room. we ended
up coming back to the lobby and getting the new room
ourselves. the new room we got had a bad heater that
failed ...