Steven G. Bradee

(letter to)
Bank of America
Debit Card Operations
FAX : (800) 306-1709
5 September 2006

Re: Claim # 1838502AUG06
Dear Bank of America:

Per your directions, I am sending this letter to further describe the circumstances leading to my dispute with Best Western Inn, Farmington, NM (Claim #1838502AU06). The ...

I have stayed here on several occasions. I ALWAYS have a bad experience. The first time I got a room with a broken bed....and they where too booked to change my room.....on top of that the room was dirty. The second time.. was even worst. The front desk attendants were rude another bad room, no cleaning service to my room. This place actually ruined my love for Best Western . :(

This was the second time I stayed at this place and both times it appears the front desk did not know what they were doing. To prove my theory I was double charged for each room I had and had a hard time getting it corrected. One room the AC was not working and they refused to move us until we continually complained and demanded to be moved. The ...

On a business trip; we would not stay here on vaca. Front desk staff were all rude; the rooms were filthy; dry sauna didn't work; pool area and hallways stunk and looked filthy. We scheduled a late check-out with the desk so I could stay with the dog in the room until my husband finished working; I walked down the hall to buy a soda and came ...