You pay for the location which is superior by the way. Internet not included in price. Concierge reccommended the hotel revolving restaurant. I figured I'd pay more for the view and just get average food like my room ( it was out dated). She also suggested the Skyline restaurant where THEY (not the hotel) offered me free internt, excellent ...
ther room was dirty. the internet was expensive and unaffordable. they only gave me a roll away bed. the staff was rude and not nice, i wouldn't stay here again.
I booked this hotel while here on business i decided to stay a different hotel each week to get an idea of what was worth my money since i will be in the area on business frequently needless to say i wont waste my firms money here again all that was included in the hotel price was the pool and fitness area which you must walk across the lobby to ...
2 of 3 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Service
Cleanliness
Location
Value
Not Worth the Price
By A Yahoo! Contributor, 01/03/09
First, they put us in a double room when we had reserved a king. We called down and they promised to send someone to get us into another room. After waiting 45 minutes we went down to the lobby to get our correct room. The hallway had dishes and clothing left in the hallway during our entire stay including dishes left in front of our door from the ...
1 of 2 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Service
Cleanliness
Location
Value
poor customer service
By A Yahoo! Contributor, 10/07/08
the hotel is very nice it was a comfortable stay..but when it was time for the bill it was a different story my room was a total of 568 dollar they end up charging me that plus 325 dollars!!!! when i called they kept givening me the run around need less to say i was very dissappointed
3 of 4 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
Friendly, Clean, Convenient and a little confusing
They kind of pushed us to the self check in because they were busy. There are no signs so you don't know what is what when you walk in. There was a problem so we lost our spot and had to get back in line at the desk. The clerk was not real friendly, but she did her job professionally. The older lady that tried to help us check in was very nice ...
1 of 1 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Service
Cleanliness
Location
Value
Quite Handy!!
By A Yahoo! Contributor, 12/20/07
Stayed here Dec. '07 with 6 girlfriends & had a fine time. Hotel is close to shopping without even going outside!! Close to Weber Grill which was excellent. Elevator view is fabulous & all personnel were very friendly. Room could have been cleaned a little better, but adequate for price. Will go back.
OVERALL
Service
Cleanliness
Location
Value
Disappointed
By A Yahoo! Contributor, 12/01/07
When I reserved the room I was excited, as I was able to tell you that we were honeymooners. We found that the hotel itself was beautiful and the staff were very helpful and polite, however, when we got to our room, I was disappointed. There were no snack items in the room, nothing in the mini-fridge, nothing that resembled that you took the time ...
The construction in the lobby was the pits. And the adjoining room had a party going on all night. The staff was wonder, especially the bellhops. The room was really nice. A+ on room funiture and arraingment. Parking is very expensive.
I really enjoyed staying at the Hyatt. It was beautiful. When we arrived there, we found out that the room we had reserved ended up being double booked but we did get an even better room for a much cheaper rate. They did very well accomodating us. We couldn't have stayed at a better place for our wedding night. We will go back again soon!