Staff excellent except manager self absorbed and not a ounce of customer service experience! Pools nasty and closed but say kids open but NO WATER! No internet signal above the lobby! Breakfast terrible, carpets dirty need shampooing. NO LAUNDRY SERVICE OR ROOM COFFEE! POLICE HOTSPOT AND HOMELESS! DON"T BE FOOLED BY PHOTOS THIS PLACE FALLING ...
My husband and I stayed here for our anniversary and had the worst experience.. mold in the shower and sink dirty linen on beds and when we asked for towels they didn't have any hey had run out of towels.... DO NOT STAY THERE plus its not listed as holiday inn anymore i tried getting my money back but no luck if you know how to get your money back please contact me @ Shaynameyerweitz@gmail.com Thank you
OVERALL
Don't stay here....PLEASE LISTEN!
By A Yahoo! Contributor, 02/03/09
This place was nasty beyond belief!Bad neighborhood.Police cars commonly stopped here.Grounds not well kept.Nasty old wood lattice fence,with lots of unkept,uncut overgrowth around hotel.Lots of trash collected around outside of fence.Not enough parking for the amount of patrons.Some had to park outside of fence,in dirt area.I wouldn't advize ...
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OVERALL
Average Hotel
By A Yahoo! Contributor, 04/27/05
This Holiday Inn is a little thread-bare. Its a on the worn side and dated. It is also in the center of a busy traffic pattern. The front desk staff were warm, welcoming and helpful. The hotel was convenient to the stadium and for our purposes that was an asset. The next time we visit Miami, I would prefer to stay closer to the beach, in a less congested area.