We arrived at 8:00 in the morning so we could enjoy the whole day and did not expect to check in so early but the person at the front desk was very nice and got us checked in right away. We loved the location which is within walking distance to everything we wanted to see. The Jack's restaurant was nice and cozy and had excellent food and ...

We stayed here for 4 nights for our mini-moon. We very much enjoyed every part of our honeymoon except for this hotel. Lets see - they couldn't find a gift that a friend left for us, put us in the wrong room at first (an ugly view of the building next door, not the courtyard/ocean view we reserved) they called us at 7:30 *AM* on our first ...

We were charged twice for $17.00 parking and $50.00 for something we didn't use . The people behind the desk can't seem to get it together . We are still waiting for our refund . The next step is Channel 7 and letting them try to get an explanation on the overcharges . The doormen and parking attendants were very helpful and courteous , I ...

Extremely bad customer service
Deluxe room below average
Undervalued guest experience

Expected a romantic getaway with the miss's but instead left with frustration and unsatisfaction. No problems during check-in which was the only positive out of our experience. To start off, we were charged for self parking ($17) even when I had decided to ...

Misrepresentation at the time of making reservation and upon check-in.
The worse front desk staff for two days, even with changing out personnel, I've ever encountered. Noisy rooms, housekeeping woke us up at 8 a.m.
NEVER again, Monterey is FULL of other great places to stay! Casa Munras, The Monterey Inn, etc.

P. Davis
San Ramon, California

Poor Service and Over Priced
Food was as bad as it gets
The room were small and very overprices
At anyone for help they might as well tell you to go to Hell
There are better options
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the hotel is at a great location, walking distance to the pier for food and sightsee. besides this convenience, the room is too pricey for it's worth.

We originally checked into The Monterey Hotel, and it was AWFUL. We left before we even stepped in the room and called Portola Hotel to see if they had any rooms available. They did and the prices were very reasonable. The room was great, the staff was great. The hotel was very pretty. I would stay here again in a heartbeat.

I am absolutely shocked that anyone would say that they had a less than wonderful experience at the Portola Hotel. Not being too familiar with the Monterey area, I relied heavily on the online hotel reviews and because of negative reviews, I actually cancelled our reservation and then re-scheduled at the last minute, deciding based on photos, to ...