The hotel was well kept and the room was nice. The staff was friendly. We did smell someone burning insence when walking the hall to our room when we first checked in, but figured this was just what some people do when they are in Berkley. The smell was gone when we got back from dinner and we watched a great commedy special on HBO.

We were evacuated at 1:00 a.m. from this hotel after a city fire department inspection revealed severe code violations, including inoperable sprinkler and alarm systems, stuck exit doors, and non-functional fire hose hookups. Hotel management was rude, unapologetic, and did almost nothing for the 100+ guests that had to pack up and leave. Need I say more?

The staff was great, I lost my PDA at the hotel, this item was valued over 600.00. Called the manager the next day, and he told me he found the PDA, ask me a few questions about the PDA's info. and bam, even mailed it to me. WOW.. thats what i call hospitality.


David Meyers

I'm still arguing with them over a reservation screw up. The manager is totally incompetant. He can't even figure out how to change his voicemail message. That is, if he even answers his voicemail at all. The staff is just dumb, dumb, dumb...If you go to this hotel, document every conversation you have who it was with. Because they screw up then turn it around on you and ask how you can prove you were told x, y, and z.

Like the other reveiwer, I too had a miserable experience with this hotel. Rude and unhelpful staff...check. Rooms that were a mess...check (try no hairdryer, no shower curtain, and stalctites of some dark brown, calcified, root looking growths, growing down from the top of the shower!) No Lie! At midnight I called the front desk to complain about ...

Our room was very comfortable, clean and had many amenities. The kids loved the variety of things they could choose from at the continental breakfast and the excercise room and pool were also a plus!