Awesome experience. Great rooms, property, service, clean and friendly. We stayed there over the labor day weekend. We were treated very well.
0 of 1 Yahoo! Users found this review helpful
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Exceptionally Charming
By A Yahoo! Contributor, 12/04/08
I am staying at the hotel and this is my third night here. The grounds are majestic, like stepping back in time. The staff are wonderful and call you by name. T Cook's restaurant was delicious and I could not be happier with this hotel. I would recommend this hotel to anyone looking for a special, romantic treat.
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The best service in Phoenix
By A Yahoo! Contributor, 01/25/08
The resort itself is beautiful and relaxing but the real gem is T-Cooks. The service, food and setting are one of a kind. The service I received in the restaurant rivals any 5* experience that I've had the pleasure of enjoying in other restaurants. The service staff went above and beyond my expectations. The food was on par with any fine dining establishment. The resort is one of the most beautiful that I've ever encountered.
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Mediocre
By A Yahoo! Contributor, 12/08/07
The hotel setting is lovely. The food at T. Cook's is average for a restaurant of its class. The service is pretentious. It is especially terrible at T. Cook's. Overall, The Royal Palms was a big disappointment.
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Obnoxious and offensive service
By A Yahoo! Contributor, 09/02/07
The place is awesome to see, but the staff, especially in the dining room, seem to think that it is sophisticated to be condescending to guests. It isn't. It is simply obnoxious and offensive. I'll never stay there again nor refer anybody to the hotel or restaurant, T. Cook's. It is really a shame, since this is certainly one of the most lovely hotels in the United States.
2 of 3 Yahoo! Users found this review helpful
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Not A Real Destination Anymore
By A Yahoo! Contributor, 08/24/07
This used to be a real jewel. The hotel has recently undergone some extensive renovations and the hotel facility and restaurant are still truly beautiful. However, the staff, particularly in the Royal Palms restaurant (T. Cook's) have become arrogant, unpolished and seemingly disinterested in being a "real" haute restaurant. Unless ...
I hated to leave, and couldn't wait to post this review when we arrived back home.
The ambiance was nostalgic and dreamy. No matter where you might be standing on the grounds, you will feel like you are living within a painted watercolor masterpiece.
The staff anticipated our every whim. Dinner and lunch recommendations by Royal Palms ...
The Royal Palms has the most beautiful grounds I have seen and the atomsphere of an exclusive luxury property. The staff are wonderful and accomodating. The restaurant was delicious, the pool relaxing and wonderful, and the spa services excellent. The only issue to keep in mind is that given the expense of the hotel, I anticipated a much ...
Very intimate, romantic setting. Fabulous bar and restaurant; great location for a wedding with family members; or a meeting with business constituents. Great martinis!!!!! Friendly and helpful staff!!