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Yahoo! User Reviews
AVERAGE OVERALL USER RATING
SERVICE
CLEANLINESS
LOCATION
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Been here before?
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Renovated and Improved!I stayed at this hotel a year ago while I was in Birmingham for a conference, and it was not a great hotel stay, as I don't book my hotel stays, I was booked here again for Aug, 2009. This hotel has IMPROVED tremendously!! The rooms are in much better shape, the lobby is very cozy, and the front desk staff was EXCELLENT! The Hotel is clean and ...SHOW FULL REVIEW
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Horrible & Scary!Our room was on the first floor near the side entrance. There was traffic in and out of that door all night long because the lock was broken = no hotel security! There was also a tail-gate party in the parking lot that went on for several hours. After putting our elderly mother to bed, she complained of the smell of urine in the room. When I ...0 of 1 Yahoo! Users found this review helpfulSHOW FULL REVIEWOVERALL
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Horrible PlaceThis is a best western hotel, that has a clarion sign hung over the original sign. The cutomer service is horrible, the shower leaked and sprayed all over bathroom flooding it. We were charged 3 times for one night stay, when I called the manager the next day, theacted like she wasn't there when I could hear her screening the call in the ...0 of 1 Yahoo! Users found this review helpfulSHOW FULL REVIEWOVERALLServiceCleanliness
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Outstanding experience!The best hotel experience I've had in a long time! The entire staff (without exception) was extremely friendly, helpful, and competent. The room was clean, quiet, loaded with amenities, and had plenty of elbow-room. There are several nice restaurants nearby if you choose to eat out. The breakfast is good and the coffee is great! They even ...0 of 1 Yahoo! Users found this review helpfulSHOW FULL REVIEWOVERALLServiceCleanlinessLocationValue
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Nice placeThe hotel itself is very nice. They have great big suits and board-room suits. It was very clean and well kept. There is even a wing specifically for smoking rooms. There is also wireless availible in the rooms.
The staff isn't very helpful. They were not willing to go out of their way to assist guests, but were nice and courteous. ...1 of 1 Yahoo! Users found this review helpfulSHOW FULL REVIEWOVERALL
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No hot breakfast--no breakfastOne of the main reasons we chose this hotel was the fact of a advertised hot breakfast. With an early airline departure, a hot breakfast was a requirement. Imagine our surprise when we got to the kitchen and found that there was no breakfast at all.. Nothing--The front desk did not care as it wasn't his problem. The rooms were comfortable, but could have used more cleaning care. Would I stay here again--No0 of 1 Yahoo! Users found this review helpfulOVERALL
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Will not go backCould barely fit wheelchair through handicap door. Complimentary hot breakfast consisted of microwaved sausage patties. Front desk was not very helpful. Business centers printing was not working. Room was not very clean. Had to unplug that lamp to use the microwave. Would more than likely not return. Room felt very cramped.0 of 1 Yahoo! Users found this review helpfulOVERALLServiceCleanlinessLocationValue
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FantasticTraveled here on business. Arrived late (after midnight)-shuttle driver was very friendly- had complimentary bottled water waiting in the van, took me to get something to eat (knew a few places still open so late) and helped with my bags since I was carrying dinner.
Entire staff very nice, great complimentary breakfast & really comfy bed.
Recommend highly!!0 of 1 Yahoo! Users found this review helpfulOVERALLServiceCleanlinessLocationValue -
ConferenceI'm glad I didn't change my reservation to this hotel once I found out the conference I was to attend was moved here. On the other hand, maybe if I had, the staff would have treated me with more courtesy and not like I was bothering them. No, I wasn't a paying customer this time, but they have made sure that I will not be one next time either. Sorry... get a friendlier staff and I could write a friendlier review.1 of 2 Yahoo! Users found this review helpfulOVERALLServiceCleanlinessLocationValue
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