Was told there were no handicap rooms left and that they had rented most of the rooms due to a dog show. Was told she could not promise a ground level even though I am handicapped and cannot do stairs. Told her I could turn her into ADA. She did not care. Had stayed there last year for the dog show. That time we did get a ground level room and ...

When we checked in, only one room out of 4 were ready so we left our luggage in that one room, went to eat and came back to find the key card no longer worked because the cleaning people had returned to the room. They tore up and threw our itenerary for the trip in the trash can, and we had several items missing from our luggage (that were ...