Room was Ok . View was great. Toilet would not flush and the manager on duty told us he is only responsible for the Restaurant . Awful situation they put us in ! If it were not for this incident we would have stayed
4 of 4 Yahoo! Users found this review helpful
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Managers Don't Listen to Customers
By A Yahoo! Contributor, 06/13/08
What is so wrong with Managers listening to customers ? We had a small issue and instead of addressing it the Manager just rolled his eyes at me and walked away. The lock on our door was broken and we wanted another room , or to have the lock repaired. They did not address our complaint but instead avoided us and put us down when we tried to be ...
6 of 6 Yahoo! Users found this review helpful
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Service is the problem
By A Yahoo! Contributor, 06/07/08
This place has the material things. Its a great location. The management or lack of management is the problem. The Crows Nest is not well operated. Slow to respond and takes a very long time to be waited upon. The food is hurried and not prepared with ordinary care. Its like kindergarten with no adults. Very disorganized . Very Frustrating for customers like us.
Fun, fun, fun. (Referring to the restaurant/pub--I haven't stayed in the hotel part, but I would. There is no better view on the shoreline than Madison.)
1 of 5 Yahoo! Users found this review helpful
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What a difference a year makes
By A Yahoo! Contributor, 03/30/07
We stayed here last year and thought the place was great but in desperate need of some repairs. We returned early this season to find many of the repairs completed. The building had been painted, the grounds cleaned and the rooms greatly enhanced. Brand new cotton sheets, comfortable feather pillows, new towels and better bath products. The ...
4 of 7 Yahoo! Users found this review helpful
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Great Family Escape
By A Yahoo! Contributor, 08/24/06
I was a little worried because of a previous review. No Need, the Madison Hotel was just what we wanted. Yes it is an older hotel, yes it is not a modern express motel, But who cares! We spent the weekend with kids and our dog and it was great!! The staff was very nice, the restaurant food was delicious and the location is perfect. Right out the ...
9 of 12 Yahoo! Users found this review helpful
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There marketing paid off but it lies...
By A Yahoo! Contributor, 10/21/05
You have to remember it's an OLD, OLD, OLD building that is in much need of repair. The room was real small, dingy, the wallpaper was peeling off the wall, the rain poured into our room thru the front door and the building needs up keep. The pictures they show on their website are beautiful and nothing like the hotel. We were suppose to be ...