We had a two story suite on the 22nd floor.........we COULD see both falls, but had asked for a front room. The pull out sofa was so bad the springs were coming thru the very thin mattress. The King sized bed upstairs was so uncomfortable that one of the children in our group slept on the floor and 1 of the adults after sleeping in the king size ...

Me and my wife planned 5th and 6th sepetember'09 vaction. She spoke to reservation staff for 30 minutes and got the confirmation for $549.95. When I called to update the credit card they asked for the confirmation number, that rep said we made an error now we will charge you $749.95.
They refused to own up their mistake as they gave us the ...

the room was hot a/c did not stay running,the view was ok.parking garage is far from the hotel hard to get to with children and luggage the inside pool has 4 seats and small outdoor pool is ok.luggage cart only available with a fee.hotel elevators work about 50% of the time very aggravating.The price of the room too high just for a view. If you ...

Had a great room with a view of the falls on the 18th floor
Took the 2-day package with breakfast each day and evening meal one night
The 'free' breakfast was a actually a credit for half a breakfast each and the evening meal was also a credit for less than half the bill!!
The restaurant was grubby and the food was very poor and cold ...

Went for 1 night stay at the falls with wife and 2 children, over $400 for the room, decided on this hotel because of it's connection with the waterpark. On arrival, my wife used the first floor restroom, which was in deplorable condition. Parking is 1 block away, $10 to park yourself, $20 for an attendant to park you. You may only use the ...

I booked falls view room package, but when I checked into the room found out I got half falls view and half street view and room was smaller than the regular falls view room with two queen, so I had to go back to front desk, after two times changing of the room, finally got the regular room we paid for. This is not the worst part. Hotel checked in ...

the rooms and loby was beatiful my room was falls veiw. But the seveice at the resterant was bad an the food was so exsenceive.

This hotel is in a great location. It's very close to the falls and it is walking distance to many sites. It's easy to walk over the bridge to the US side where you can walk around Goat Island. The views from the hotel restaurant are also really amazing.

We recently returned from a 3 day trip to Sheraton on The Falls. We, being 63 yr old grandparents; and 10 & 8 yr old grandchildren. All aspects of the Hotel exceeded our expectations. We stayed on the 19th floor, fallsview, w/whirlpool & fireplace. No complaints with room from any of us. Bath had granite countertops, marble flooring, ...