I had a three night stay for work at the Westin Providence. My credit card was overcharged more than $100 in comparison with my bill at check out. The "help desk" (dial 0) guy was extremely rude. When directed to the billing dept. the voicemail said she was out of the office for the next 3 days for "training". I was then ...

Hello, my name is Robert Cartwright, and I am the new General Manager here at The Westin Providence. I have noticed some bad reviews and I am sincerely sorry if we have not met your expectations. Please feel free to call me directly at 401-598-8018 or email me at robert.cartwright@westinprovidence.com, if there is anything I can do for you. We ...

My wife and I booked a room for our 10th anniversary last month and the we felt completely unwelcomed from the checkin to check out. Service was as they say, "not with a smile". Asking for service was like pulling teeth. Simply requests seemed like a daunting task, like asking for towels to be brought the to room. We had to explain ...

My boyfriend & I stayed at the Westin this past weekend for one night to celebrate my birthday. Although the hotel is gorgeous, I was a bit disappointed by a few things. First was the parking cost, 23 dollars per night to valet & 18 per night to park in the garage connected to the hotel (which is very confusing to find the entrance & ...

Room was nice, but hotel staff was terrible. We were double charged for our room and then it took 2 weeks and 4 voicemails for the manager to call us back, followed by only a "discounted" credit. We booked the room at $166, then at the hotel we received a discount as starwood preferred guests. We paid our new bill of $155 (including ...

My boyfriend and I came from Boston for the New Years Eve event and for our 3rd year anniversary and had a horrible time. The food was terrible so I did not eat. After the dinner there was to be dancing and all the DJ played was 70's music, when I put in a request he snapped at me and said no. Every person my age left by 10:30. The night ...

My sweetheart and I reserved a suite, which was advertised as having "lots of windows". Upon arival I open the curtains and directly out side these windows was the roof and wall of the building next door. ABSOLUTELY NO VIEW. The minibar in the room was not stocked when we arrived. I called to the desk to have it stocked. When they ...

A very average hotel. Small rooms and tired. Walkway to shopping mall invited general public to walk around the hotel to just relax. Would not stay there again.

I LOVE THIS HOTEL... I CAN'T WAIT TO COME BACK.. I WILL ALWAYS CHOOSE THE WESTIN HOTELS WHENEVER I TRAVEL UNLESS THERE ISN'T ONE NEAR THE PLACE IM GOING TO.