I am surprised at the customer service that I received simply over the phone the young woman that answered the phone was very rude. I asked for management and she said that she was the manager on duty for the evening, so just imagine if the management has POOR customer service skills imagine how the workers outside of management have been trained!!!!

The hotel was like dirt cheap. . .a little over a hundred dollars for 2 nights? Who could ask for more? But then again, you can't pay that much and then expect a five-star resort; it just doesn't work that way. The beds were comfy, and we slept pretty good. The room smelled like dog when we got there, but we packed some Febreeze so it fixed ...

Despite the bad reviews we read prior to our trip, we were very pleased with our room and service. The room was clean (n/s), furniture was a little on the older side, but considering our price, we were pleased. There was a small issue with our a/c (noise), however their maintenance guy came within minutes of our call to the front desk to repair. ...

Checked in, instructed to use the elevator to 3rd Floor...didn't work. Room #1: Door wouldn't secure, you could push it open with your palm. Moved to Room #2: no heat, none at all. Room #3: 2 1/2 opening under door, wind blows through your room. We used the ironing board with a chair to block the bottem to stop the wind from going ...

We checked in on Wednesday August 9th and left Saturday August 12. The cieling was falling down ,when I told the front desk, was told no one was around to handle it, and it continued to fall everytime the door was shut. I asked for extra blankets, was told there were none, and when I asked for extra towels because our room was never cleaned on ...

I thought that the rooms were nice and clean, but my whole family thought that the front dest staff was very rude. Any time we asked a question they would hardly answer us or answer us a rude manor. I dont think of those girls smiled one time.

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Made a reservation in October, 2000 for June, 2001. Even though reservation was confirmed, room was unavailable. Pet policy also changed after reservation was made. After driving 12 hours with child and dog, was put in room with non-working fridge (all of our food spoiled) and leaking air conditioner. Mold on carpets made us ill; checked out ...