Older hotel, limited parking on the weekends, lots of events such as wedding, the new hiltons beds were missing, you can detect every sound in the hallway from your room. The staff was friendly.

Is hotel is not a good hotel to stay at! Though the rooms are nice and clean the people are awful and service is worst! They over chagered my card credit card by $100. Then they went on to say that they didn't, even though I have statements from my credit card company with what they charged. I went to management who point blank refused to issue ...

I'm a Hilton Gold member, and they walked me to the neighboring Best Western - yes, that's right, the Best Western. Pitiful treatment.

Was subsequently told that this never happens and that the staffer at the desk that evening was inexperienced. To make matters worse, I was held responsible for the bill at the Best Western, having to spend the next day negotiating with Hilton to cover the tab. Terrible.

This hotel is a 5-star property masquerading as a 3-star.

The accomodations are luxurious, the food is wonderful and the staff is exceptional.

If you ever have to stay in Indianapolis, avoid downtown and head north to the Hilton on Shadeland. It's convenient to the interstate and well worth the extra bit of travel to the city center.