I was hesitant to go to such an expensive hotel, especially after reading some of the bad reviews, but I am so glad I did. The staff was so warming and welcoming and the rooms are beautiful! You don't feel like you are staying in a hotel. I can not wait to go back, it was totally worth the money!!!

My husband and I rec'd a gift cert for our b-days and decided on a weekend to use it. The evening started out o.k. until I used the bathroom. The bathroom wall was filled with puke!! I called the front desk and they accommodated us by having it cleaned up by the time we were back from dinner. Later that evening when I went into the bathroom ...

Great accomodations! It was our birthday weekend, and when we arrived, they upgraded us to a massive, gorgeous, extremely clean suite at no extra cost! Fabulous ammenities and when part of our breakfast wasn't to our liking the next morning, they took the entire meal off our bill. I would recommend this place to ANYONE!!! (We even saw Phil Collins there...so if it is good enough for him, it's good enough for me)

Beautiful location, rude staff, hair in my bathtub, pop stains on the wall, lights out in the hallway, unresponsive to repeated requests. POOR value for the money. I expected much more.

Stayed over a weekend to get away from our two young children. The room was great, housekeeping top notch, but the attitude of the staff could be improved. Nobody said "Hello" or acknowledged me or my wife until we asked for assistance, and even then we felt like we were bothering them.

I just called this hotel regarding a reservation and the concierge was so unbelievabley rude and condesending. What terrible service.

I celebrated my college graduation at the Townsend Hotel. The staff was absolutely wonderful. They created a personalized menu for me and contacted my family repeated to ensure that every detail was covered. The food was absolutely fabulous, the waitstaff was wonderfully attentive and overall it was the most successful party my family has ...

As a group of ladies over 50 we were very surprised at the lack of courtesy and professionalism that we received from the staff. We won't return.

Anytime a celeb or rocker comes to town, this is where they stay