I loved all. My room was so nice, clean, with everything I needed: fridge with freezer, alarm clock, internet for free, tv, iron,...the installations were all clean. I enjoyed the pool and spa...I checked in before I was supposed to. I never had to wait more then 1 min for the shuttle to take me anywhere I wanted. Every single staff member was so ...
1 of 2 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Service
Cleanliness
Location
Value
What do I have to do to get a call back?
By A Yahoo! Contributor, 07/03/08
I left a pair of shoes in my room. When I returned home I called the hotel to find them. They told me that I had to speak to housekeeping, but they're busy all the time so I would have to leave a message on their voicemail and was told not to worry because they are very good about returning calls.
No return call by the next afternoon. I ...
2 of 3 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Service
Cleanliness
Location
Value
The best hotel in town!
By A Yahoo! Contributor, 04/23/08
When I arrived, the staff was extremly professional, the rooms were very clean and the location was excellent. Overall, we will be returning to this hotel. We were there for a family reunion, and the hotel even provided a free shuttle to where we wanted to go and picked us up when we were ready! :)
1 of 2 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
Don't go
By A Yahoo! Contributor, 10/14/07
I stayed at the hotel with my wife for a wedding. We'll never go again. Service is horrible to non-existent, and staff is rude. Additionally, they charged my credit card twice and now I am trying to get get reimbursed. Don't fall for the fake glamorous "chateau" thing. There are plenty of other hotels in the area.
2 of 4 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
they need to update
By A Yahoo! Contributor, 04/16/07
i recently stayed in an executive suite at the chateau and i was dissatisfied with the condition of the place in general. there was calcium deposits amongst other things in the tub and sink area. both the men's and womens sauna's did not work in the pool area. the video game machines they have mostly did not work. their gym needs ...
1 of 1 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Service
Cleanliness
Location
Value
Stay far away from this hotel....
By A Yahoo! Contributor, 02/06/07
I would not stay at this hotel again. The hotel was dirty and needs to be updated. I should have checked their past health inspections before eating in the restaurant. Very unhappy and my comment card to the management was not followed up on.
3 of 5 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
Disappointing
By A Yahoo! Contributor, 07/14/06
Stayed here for a wedding in June. Was initially placed in a room in the basement, which had an unbearable mildew odor, which I think is the reason they blasted the AC to try and get rid of it. Tried to switch rooms, and was unable to do this until I told the front desk I had an allergy to molds. Rooms are big, but not terribly clean. Restaurant is ...
2 of 3 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Service
Cleanliness
Location
Value
Wonderful & Lovely
By A Yahoo! Contributor, 05/27/06
I thoroughly enjoyed my twelve-night stay at the Chateau in Bloomington, Illinois. The guest service is excellent and the surroundings are beautifully antique, romantic and victorian.
You will find shopping, movies, and restaurants within walking distance, or a short drive if you prefer. The Radis Rouge as well as the hotel lounge are both ...
1 of 3 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Service
Cleanliness
Location
Value
Seen better days
By A Yahoo! Contributor, 04/30/06
The exterior of the Chateau is impressive but the overall experience of my stay was poor. The cleanliness of the room was only marginally acceptable. There were broken pieces of furniture on the mezzanine on the second floor and in the ladies room nearest the meeting rooms. There was evidence of shoddy or careless repair work on the plumbing in ...
3 of 4 Yahoo! Users found this review helpful
SHOW FULL REVIEW
OVERALL
Service
Cleanliness
Location
Value
Rooms need a face lift
By A Yahoo! Contributor, 03/14/06
The Chateau is impressive from the outside and the lobby, is conviently located across from the mall, but the rooms/bathroom leave something to be desired. They haven't been renovated in years and have little character. However, we have had dinner there twice and have been more than satisfied! The peppercorn filet is great!