Bedbug bites during our first night. Changed rooms and desk personnel promised an adjustment to the bill. No adjustment was made. At checkout staff offered "two free nights" with priority club points -- but the points (2000) are 8000 short of one night, much less two. Oh, and the GM said that they didn't see any bedbugs when they looked over the room. STAY AWAY FROM THESE LIARS!

We were taken back by the lack of help at the front desk. The manager of the hotel was rude and would not help us. We booked three rooms and due to a computer error we only had two room. We had six people and only one room. In 30 years of travel this was the worst I have been treated by a hotel. The manager of this hotel was not professional and again offered no help.

On a recent trip thru the Midwest and Southwest, we stayed at this hotel for one evening. The facilities were fine as expected and the price as a priority club member we found to be very reasonable. Our big surprise was after we arrived home about two weeks later, a book that I left in the hotel was received in the mail. A very pleasant and unexpected surprise.

I would not recommend this hotel at all! The treatment that we got while there was very unprofessional. The manager on duty during our stay was rude, smart mouthed and of no help whatsoever. We arrived on Friday night and were told that our room had been upgraded to a suite. That is fine and good, but we had 2 adults and 2 teenagers in our party ...

We stayed at the Holiday Inn Express on Central St. in Hot Springs at the suggestion of a wedding party. It was a bad experience from reservation to check out. Very unprofessional reservation person & check in person. We had to check 3 rooms and settled for the least dirty. The lobby was dirty, the elevator was bad, and the hall carpets were ...

I travel a good bit on business and have stayed at many HI Express hotels and have been very pleased since they have done the nationwide renovation; expect for the on in Hot Springs AR...

Are you kidding me? I paid $135 for a King suite with a "full size" pull-out bed and I got a small room with a pull-out love-seat for my two kids. ...

I loved everything about it our room was exceptional and the overall service with a smile was outstanding. My husband and I got the room with the jacuzzi and I can honestly say it was worth every penny we spent.

My daughter and I stayed here and loved the place!! When we walked into our room, I was amazed at how good it smelled!!! It was very clean and didn't smell at all like a closed up hotel room!!

The hotel staff was extremely helpful. We arrived early, and Kevin checked to make sure our room had been cleaned. Checkout was super ...

It was very clean, stiff was very helpful and was in a good location