We have just returned from our stay at the Wyndham Cozumel. We were somewhat sceptical after reading some of the reviews, but our family had a wonderful stay. The people at the Wyndham were polite and ready to serve. We had a problem with our shower and it was fixed within a half-hour of our service request. The food was more than decent and ...

We had the best view of all our Mexico trips but...we could only get one room card, we had to wait in line every time we wanted a drink, the food was not that good, and the staff acted like we were an inconvenience. Good thing I packed my leatherman (tool) because I had to tighten up the fan blades in the ceiling fan above our bed and reattach the ...

We couldn't get two room keys and were told a variety of reasons why. Other guests said they had to ask every day and finally mid way through the week they received another key. We received another key the day before we left. The bathroom was horrible. The sink was cracked, faucets were rusty. The light in the bathroom was broken, there was ...

We were at this same resort in 2002 before it was taken over by Wyndham and it had a lot of problems then, but liking the location, beach etc. we decided to try it again now that it was owned by Wyndham. It was a disaster. The room was moldy, the toilet broken, there was no water in the taps (although the floor had plenty), no plug for the provided ...

This resort stay was our worst experience. We travel quite a bit. I will provide you a summary. Two double/single beds, problem since we requested a king bed. When we tried to take a shower, there was very little water available and when the water did come out, the water was scalding hot. The air-conditioner did not work. Trying to keep a ...

I loved everything -- the employees -- very nice people, the locals in general were very humble. The entire island is very safe... We stayed in the Sabor, the adults-only section of the island. The room was wonderfully romantic, the weather was so nice that we could leave our balcony door open while we slept at night. We really enjoyed the food at ...

Beautiful, absolutely breathtaking. We had an oceanfront room where we could walk maybe 30 ft. from our sliding glass door, to the exquisite clean white beach. Food was good, except the lunch area would run short on ingredients. Sometimes service was bad at lunch area. All in all it was a wonderful stay, really enjoyed learning how to scuba dive, ...

I don't really know where to start. I read all the reviews before I went down and the bad ones were right on. I'm a GM of a restaurant so I'm pretty understanding and it's hard to really irritate me when it comes to the hospitality business. I was on my honeymoon so we had fun no matter what, but we left saying we're never ...

I love to scuba dive and a group of 18 mostly couples booked 5 days at the Wyndham Cozumel Resort & Spa. All inclusive with three days of diving (we paid extra for more (only 2 of the 11 dives were of medium quality... we kept hoping). Should I start at how when we showed up at the hotel they didn't have rooms ready for us and didn't ...