Called to make some inquiries (ie car rental options, pet free rooms) and spoke with the Whatever/Whenever concierge (Florina) however I apparently taxed her patience after asking the first question and she hung up on me. Prior to that it was clear that she could not have been bothered to assist me. I did phone back and spoke with a Manager who ...

The staff was rude, you could never find a doorman. They had a coporate event downstairs that went until late in the night and we could not get any sleep. The food was extremelly overpriced, and the lack of available staff was overwhelming. For the money the Palace Hotel, Fairmount, FourSeasons or the Hilton is a better hotel for the money.

rooms were dark, i mean 40 watt bulbs, tiny rooms, we got lost in the lobby, and they place was trying to be too cool, tiny tiny rooms, dark spaces, great food in the restr. claustrophobic to say the least. Smallest hotel rooms I have ever stayed in..Poor value, bad hotel

The experience is different for any other hotel, I feel it was made to indulge you with all your senses , great music , beautiful view from the room, which was nicely decorated. It's a hotel for young spirited, not conventional people. It also has a great sense of privacy too. You will not feel bored if you are on your own. I think ...

Avoid Starwood hotels, especially the W

After being driven out of the $600 a night Starwood St. Regis in San Francisco because the heat wouldn’t work in either of the rooms they gave me, I registered in the Starwood $400 a night San Francisco W, at 181 3rd St, down the street where the heat did work. The W has all kinds of cutsie nonsense ...

I did not stay in this hotel, only went there to possibly meet up with a video game developer for a press thing but it did not pan out. Nonetheless, the lobby of this hotel was very nice.

I loved it, any San Francisco Hotel I can take my dog and children to and be treated so well is great for all of us. It was worth the money and the location was great

Guest service, comfort, innovation, consistency...I can continue to count the many ways I love the W Hotel in SF. This is the best bang for your buck when searching for upscale hotels in Frisco. I live approx. 15 miles away and I stay at the W when a night in the city is called for. Don't go anywhere else....unless of course you're looking for rooms $10k and up...but the W is still an option. LOVE THIS PLACE...YOU WILL TOO!

good location if you want to be close to downtown, moma, embarcadero etc. nice bar right as you walk in. clean, new, good staff. will stay here again.