We made reservation's here and had payed cash in advance. When we arrived they had booked us for their hotel in oklahoma are someplace like that,I was too angry to remember the name, We had been driving for about 6 hrs everything was full there was no vacancy's anywhere.They offered us a suite for another $169.00 per night. Desk person was ...

booked on line...was a busy weekend so they made our reservations in Utah instead of Maggievalley.Drove 3 1/2 hrs. to find out we had no place 2 stay & nobody knew what happened,yeah right,we do.they rented that room for $149.99 instead of the $90 we payed online.That was very dirty & nonprofessional.We went to Pigeon Forge & stayed in a suite for not much more than Microtel At a FABULOUS PLACE...THE FAMILY INNS!!!!!