It's hard to say what the best part of my stay at the Water Club Hotel was: the staff or the beach/location-- so I'll say they were both tops!! The ladies at the front desk, the porters, the guys who set up the beach chairs are all WONDERFUL. They are kind, courteous and friendly. They answered all my questions, responded to my ...

I have to say that I don't understand the negative reviews. I've stayed here twice, and completely disagree with the negative feedback. First, the staff is very gracious and helpful. The location is great... right on a beautiful and well-groomed beach. The neighborhood isn't sketchy in the least, even though a couple reviews might say ...

First of all, the area around the hotel is sketchy and does not feel safe enough to walk around at night. There was trash and empty beer bottles everywhere, most of it had been there for a long time - so they can't blame it on spring break. Most of the upperend restaurants in the area have closed however there was a bar and grill near by that ...

It's all about what you pay versus what you get and I paid the same rate as I would have paid for a room at the Ritx down the street. For that, I got a horrible experience. Dirty rooms, arrogant staff, no beach chairs when you needed them, and mediocre food. The roof top gets loud at night and if you are unlucky enough to be staying on one of ...

this place looks NOTHING like the photos online, the pool is about the size of my bathtub, the employees just ignore you when you are at the front desk, it is in the missdle of a ghetto in puerto rico, not really on the beach, across the street from the beach, dirty discusting, smells like cigerettes in there, couldnt even stay for a night, there ...

At first I was slightly worried about staying here because I had read a lot of reviews and half of them hated it and half of them loved it. I'm going to address the things i read about and then experienced. This is not a hotel for older people or people with children. My boyfriend and I went to celebrate my 21st birhtday and it's definatly ...

Boutique hotel, on the best beach in San Juan. Location is great, 10 minutes from the airport, on Isla Verde beach, which is beautiful! It's a small hotel, very trendy. The staff were extremely friendly and helpful to us. The concept of the hotel is original, with the sound of waves playing in the background and water flowing down everywhere. ...

Rule # 1 in the medical profession: Do no harm.

Rule # 1 in the hospitality profession: Do not deliberately antagonize guests and potential guests.

The San Juan Water and Beach Club, a boutique (read “small”) hotel in San Juan, Puerto Rico attacks this rule “Big Time”!

I climbed the crumbling steps up to the small ...

To begin, the staff is absolutely wonderful. Kevin and Willie, the girls at the front desk were awesome. Room service guy named Johnny? or Juan? is extremely friendly and helpful. They all made the stay at this place worth it. However, I wouldn't recommend due to the fact that the rooftop pool, although nice, is extremely small, rooms ...