My husband and I checked in about 6:30 p.m. There was no heat in the room and it was about 30 degrees outside. We turned the heat on only to get freezing cold air coming out of the room heater. After 1 hr we called the front desk and were told all rooms were heated the same so there was no reason to change rooms. We left our coats on and I walked ...

we took our children here for cave tours.We booked a room for 2 nights.By debit card.They triple charged us,and i noticed they were writing my debit card numbers down on a blank small piece of paper which they tried to stick in their pocket it was two men, i asked what r u doing their faces turned beat red and they said nothing y.i said give me my ...

I was charged 95.98 on my credit card, but I was told at the front desk that only 78.93 would be charged after the AAA discount and the problems I had with the room. They would not give me a receipt at the front desk.
There was no shampoo and conditioner, apparently they were out of stock. And the fridge was busted. When I reported it, they told ...

My girlfriend and I had taken a trip to cave city to just tour the caves and attractions and had planned to stay at another motel we got to that motel the stay was horrible so we left..we found the comfort inn explainned what had happened and They we're very prompt with helping us out. The best part of our vacation was this hotel, it's a ...

My family of 4 had a reservation for a room with two queen beds and arrived for our stay. I stood in line behind 3 groups that arrived without reservations and they were provided with rooms. After checking in, we lugged our suitcases up the stairs to our assigned room, only to find a the staff just beginnning to clean it.The staff told us we ...