Our room was very nice--large, clean, well-appointed, comfortable bed--and the ocean view was great! The hotel is attractive and clean, and the grounds were nice. The beach was okay but there are better beaches elsewhere. The gift shop had surprisingly good prices! We appreciated the location because it allowed us to walk to the nearby shopping ...
The most irritating aspect of staying here was that this was a Hyatt when we booked (in Nov. '08) and things promised (through Expedia) somehow did not get transferred, so we had to argue with the check-in people. For example, we were supposed to get free breakfast and an upgrade to the "best" tower with a free cocktail hour, but in ...
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Had a wonderful visit!
By A Yahoo! Contributor, 12/28/08
As this was a honeymoon visit, it would not have taken much to make me happy. We both were very pleased from the moment we walked into the lobby. We had a great room (not the best nor was it needed) very comfortable and with a king bed. First look on the balconey...huge lizard below on a stone wall. GREAT! The peacock were friendly and even ate out of our hands. Hotel staf were helpful and courtous. Would love to return for another visit!
This is our last night in Cancun and instead of having fun, I am writing this review. This should be indication of how strongly I feel about how bad this hotel is. I seriously have had better service at Motel 6. First, they booked us in a room with 2 standard beds instead of a King Bed. They have one restaurant to eat at since their other ...
Beautiful views from our beach front room. 3 separate beach areas, although not very big, made the place feel more spacious. Since we went during the off-season, there were times we had a whole beach to ourselves. There is a barrier reef built about 100 yards from the beach making the crystal clear blue water almost perfectly still. Getting one ...
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Very Disappointed
By A Yahoo! Contributor, 10/12/08
We booked this hotel for our honeymoon, and reserved a room with a king bed and private balcony. When we arrived, the room had 2 standard beds, and the hotel made no attempt honor our room request. They were willing to give us a king bed, but only if we upgraded and paid an extra $150 per night. Truly there was a beautiful view from our patio, ...
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Overall is average - not what you see in pics
By A Yahoo! Contributor, 09/23/08
Service is ok except for the bartender guy who tries to over charge thinking you are drunk - one of you needs to stay sober - Hotel and beach were very clean. Hurray for the Custodial & Mainteance staff. I thought the pricing was ridiculous - breakfast buffet $22. p/person Mexicana Decepcionada ;-(
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I can't wait to go back!!!!!!!!
By A Yahoo! Contributor, 06/25/08
I loved the view!The view outside our room was amazing,you can see the beach and the pools.The pool was so cool!It had beds and bar place(It had soft drinks and many more)You can order food at the pool.The malls are not very far away from the hotel.They have peacocks at the hotel,they are just walking around.They food there was good(the best meals for lunch and dinner are "Tuna Pita,Club Sandwich,Cheese Burger")
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Honest Opinion
By A Yahoo! Contributor, 06/25/08
We just got back and thought I'd share our view of this hotel. Here are the pros: The view from our room was incredible. The facilities, rooms, restaurants, and pools were very nice as was the private beach. The food was very good and offered a good variety. There were many restaurants and stores close to the hotel. The staff was pretty ...
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Poor Service & way overpriced
By A Yahoo! Contributor, 06/12/08
1. Bad customer service at front desk: they are rude, not very courteous & lied about telling us that we couldn't bring in alcohol from outside of the hotel (eg: could not bring a 6 pack of Dos Equis into the hotel room. they will prevent you from bringing it in). Also, when the ice machine broke, we told them but they never fixed so we had ...