We stayed four nights. The room was spotless. The staff were very friendly and helpful. The indoor pool and spa and the fitness room were all very nice. Housekeeping was prompt and well done. We really had a wonderful time and couldn't have asked for anything any better. I would highly recommend this hotel to anyone.

what i liked about this particular hotel is the people who happen to work their.when i had walked in there i was lost to as where everything might be,but just ask the staff and they will more then be happy to make sure all your needs are met.

I've stayed their a few times for private functions, they give a pretty decent group discount. Had a few problems with the staff interfering with our group & making us feel uncomfortable but after a brief talk with management it was ok. Never book the hotel bar for your events they charge $8 for a warm beer.

The elevators were recently ...

The place was very nice. The beds were extremely comfortable. The location is good because it's not far from things. Esp if you aren't too familiar with Richmond. I enjoyed it. I'd like to go back soon.

Crown Plaza Richmond West is an older hotel that has been renovated to Crown Plaza's standard. The extra touches with ear plugs, a sleep CD, and spray are inviting. The room was clean and the property well-maintained. The elevator used was slow, but accomplished the purpose intended. We would be very likely to stay again.

I travel all the time for work. I used to live in Richmond so I knew about the Holiday Inn that was at this location prior to the name change. I happened to have to stay at the Holiday Inn once as everything else around there was booked. I stayed in the tower end and the elevator didn't work right! Plus there were a ton of school kids ...

We stayed 1 night @ this hotel the first wk.in March.The staff was attentive,professional,friendly on our slightly early check-in.The hotel location was good for our needs.No additional charge for internet access and parking.We did not use the pool,fitness,or restaurant so can't comment on that.There are several restaurants in either direction ...

Not only was the hotel nice, clean, and in a good location for my business trip, but the service was on point. I was especially pleased with the cute little items you receive in your room providing a sound cd, scented room spray, eye mask etc.... The staff was very helpful with directions and the busines center was fully stocked with items to ...

The staff!! From check-in to check-out, the staff was absolutely courteous. I had everyone greet me and even had a humidifier bought for me when I made mention about having sinus problems and wanting to purchase one. They went above and beyond my expectations. The food in the restaurant was beautifully plated and tasted just as good as it looked! I suggest trying the BBQ Quesadilla appetizer!