We stayed at this hotel for business Dec. 26-29th. The lobby is very impressive...the rooms not so. The first night we were in rm. 597 and it was very dark, small and both room and bathroom were very outdated. When we talked to asst. front desk manager Ryan White about changing rooms, he didn't ask why,he just did it. We were moved into room ...

Positive: Rooms quiet-Comfortable beds-Clean-Curtains block out the light-Negative:
besides the maid not speaking any English except for "hello" and not one person smiled or acted like they like their job at the service desk,
no one would accommodate me just to pop some popcorn. I'm standing four feet from a microwave staring me ...

This was a great place because it had the coolest pool for my kids. They liked swimming under the bridge to and from the in and outdoor pool. The rooms were also very nice!One reason we liked the rooms was because we have a family of 5 so it was nice with the 2 beds and pull out couch. it was very nice.

The hotel and staff were exceptional. My problem was that I spent all day shopping for dress pants to wear to Club Fifth Season.It stated no jeans or tennis shoes allowed. I had only taken jeans, since this was to be a relaxed stay. Upon entering the club about 95% of the people had on jeans and most had on tennis shoes. If it didn't state the dress code I could have spent the day relaxing instead of shopping!

Really nice place with huge mall right across the street and plenty of restaurants. Service was great, staff was very pleasant. Room and bath was clean. The beds were wonderful, good nights rest. Very accommodating, super place. We would definitely stay there again.

I would highly recommend this hotel. We had a sister week recently and stayed at this location. The staff was excellent and the rooms spoiled us for the next place we stayed. The restaurants were wonderful, the food delicious and presentation was top notch. We would love to go again, and plan to do that when we are in the area. Parking was the best too!

I was there for a conference of over 1500 women. Guilford Ballroom B had been set up for our ecumenical service. But more peole attended than expected. The hotel opened up another section and had it ready in minutes. Everybody was put to work setting up chairs, even people from the kitchens. The hotel staff was friendly and helpful.
However, I found the closet place a bit small.

There was no hot water in my room. Need I say more?
Food at restaurants is bad and overpriced.
Layout is confusing.
Music in hallways is too loud.

Very nice hotel- Slight Confusion to the reservation- Hotel very Big- Too Many Doors- Main Checkin Door should be noted outside. Error in Billing-Fixed as you can see too many little problems for a hotels that thinks big. Rooms are Nice next to Mall. Pool inside and Outside but closed