Carpet was filthy. Gobs of hair on bathroom floor. Swimming pool was full of locals not people staying at motel. Walkway outside of room was full of trash and had a sticky substance that we had to wash off to enter room. Mattresses wee horrible. At breakfast there was a small refirgerator with milk tha desperately needed cleaning. Would not reccommend this motel to others.

Our room was large and the bed was comfortable. However, the plumbing was bad, the room smelled, the pool was cold, and the staff was indifferent. We are leaving two days early and will not return. It may not be Best Western's fault as this entire town is rude, unfriendly, and obnoxious. The caverns are cool but that is it.

Pubic hair in the bed, stained sheets, unhelpful and unapologetic staff. Furthermore, Best Western was not responsive to the complaint. After years of being a loyal Best Western customer, I'm done. Based on discussion I've had with others and comments I've found posted, the Stevens is developing a reputation for their unsanitary ...

I am amazed at how horrible the service was at this hotel. Not a friendly helpful face at the front desk or restaurant. Except for the cook. I needed help and was completely ignored, I mean deliberatly ignored, not once but three times. My mother finally asked a cook for assistance and he obliged. My friend had a small reception for her ...

We enjoyed out stay very much. The room was very roomy and clean. The pool was very clean and blue. The breakfast buffet was just awesome and delicious. It was great over all.

I travel all over the country for work (engineering) and have stayed in every hotel/motel you can imagine over a period of 25 years. This was by far the worst name brand hotel I have encountered - I can't believe Best Western would franchise this location. My room was filthy and smelly (a kitchenette room, which obviously had been lived in by ...

very old needs up dating and a good cleaning, bed was very hard & there wasn't a mattress pad on the bed, carpet was old & dirty, the a/c didn't work rigth, the window in the bath room wouldn't close all the way,the linen smelled
bad, the room smelled bad, died fly in the window and on the floor in front of the the window...and I was told that was about the cleaness hotal in town?
what does that say about the other hotals in town?

This hotel has the worst attitude of any I have ever stayed at! Their attitude is that you will never return so while you are staying with them, they will milk you for all you are worth!

We had reservations for the newer side of the hotel, and had paid for our room in advance!. Upon arrival they told us that the people in the room from the ...

It feels like home. You can get a great meal, dinner and/or breakfast, right there in the hotel's restaurant. Evenings you can relax and or dance to live music in their lounge (don't have to drive, just walk back to your room.) The pool is nice for hot summer days and the location is good. We'll definetly stay again. Great value for the money.