The owner-operator Tracie Newenhouse has NO person skills, nor the slightest semblance of conflict resolution skills. After giving our CONFIRMED room away, all the desk help could say is "Sorry!", the night manager's only offer was to put us in an even less-desirable room (which I thought not possible), anyway, and Tracie's ...

The staff at the Tawas Bay Beach Resort was very uncooperative when issues of cleanliness and customer satisfaction were brought to their attention. My wife refuses to ever again visit this resort and my feelings are too expensive for an upnorth motel. Only positive thing was that we were given a full refund.

Terrible hotel experience and way too expensive for the accommodations and lack of customer service! The Tawas Bay Beach Resort, formerly the Holiday Inn of E. Tawas made an error in our reservations (double booked our room) and simply refused to accomodate us for THEIR error or this inconvenience in any way. Furthermore, when we spoke to the front ...

People are very friendly; breakfast was free and tasty. Location is wonderful if you ask for a lake view. Word is that owners are recent and are making efforts to improve the facility. I would stay there again if I was in the area. I'm sure in the warm months it's location on the water trumps any other issues.

I checked in on business at 8pm on a very cold Sunday night-temp 5 above zero.The heat wasn't on in my room. After an hour it was still cold, although I had the heat on high and the heat light on in the bathroom. I told the clerk and asked if there was another room that was warm. She told me I could have a similar style room where the heat had ...

I stayed at the hotel on the 24th of july, and it was me and my husbands honeymoon and the tub in the bathroom was awful i could not even take a shower in it because the soap scum on the bottom of the tub was so thick i payed 187 dollers for a room that was filthy and unsanitary.I am really unhappy about it.